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Now viewing: Service Manager
RM
Ramsey Motor Company
Service Manager
Job Description
Company Overview Ramsey Motor Company is a locally owned and operated Chrysler Dodge Jeep Ram dealership serving multiple communities. Since 1987, we have been dedicated to providing exceptional sales, service, and parts support, employing a passionate team committed to customer satisfaction and operational excellence. Job Overview We are seeking a motivated and organized Service Manager to lead our service department and ensure an exceptional customer experience. The ideal candidate will have strong leadership, communication, and problem-solving skills, with previous service management experience preferred. Responsibilities include overseeing daily service operations, managing and supporting technicians, scheduling workflow, maintaining high customer satisfaction, monitoring performance, and ensuring quality standards are met. The Service Manager will work closely with customers and team members to resolve issues efficiently while driving productivity and profitability. Responsibilities Lead and manage the service department team, promoting a high-performance culture through effective team leadership and motivation. Oversee the execution of service processes including vehicle diagnostics, repairs, maintenance scheduling, and quality assurance. Coordinate with technicians to ensure timely completion of service orders while maintaining high standards of safety and compliance. Facilitate cross-functional collaboration among sales, parts, and service teams to optimize customer experience and operational efficiency. Conduct analysis of service performance metrics and develop strategies for continuous improvement and growth. Qualifications Previous service management experience preferred Strong leadership and team management skills Excellent communication and customer service abilities Ability to multitask and prioritize in a fast-paced environment Strong organizational and problem-solving skills Proficiency with computer systems and service management software is a plus We offer competitive pay, benefits, and opportunities for career growth. If you are a results-driven leader with a passion for customer service and team development, we encourage you to apply.