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ABOUT THE OPPORTUNITY

The Refrigeration Service Technician II is an advanced, customer-facing technical expert responsible for independently diagnosing, repairing, and maintaining complex commercial refrigeration, cooking equipment, and ice machines. This role serves as a technical leader within the service team, providing mentorship, troubleshooting support, and quality oversight while consistently delivering exceptional customer service.

JOB RESPONSIBILITIES

Installation :

install, maintain and repair refrigeration systems.

Maintenance :

perform routine and preventative maintenance to ensure systems are functioning properly, including equipment service and cleaning.

Troubleshooting :

Accurately diagnose problems and identify repairs or replacements

Inspections :

Inspect systems and components to ensure safety

Record Keeping :

Keep records of work performed, including service summary, hours worked at a job site, inventory used, warranty requirements, and invoice creation.

Customer Service:

communicate with customer about system diagnosis and provide information on service actions and/or recommendations.

Training:

Assist in training others on work techniques.

Housekeeping :

Maintain a clean vehicle, with inventory easily accessible.

On -

Call :

rotating with other technicians to support weekend coverage, as needed.

CANDIDATE PROFILE

5+ years of field experience in refrigeration. Cooking equipment experience is a plus.
Strong ability to install, maintain and trouble shoot various brands of ice machines, refrigerators, cooking equipment, and walk in refrigerators/freezers.
Able to carry 50 pounds.
Willing to learn and adapt as equipment requirements change.
Ability to trouble shoot equipment failures with internal team members and manufacturer call centers.
Excellent oral and written communications skills with the ability to communicate professionally and effectively at multiple levels both inside and outside of the organization
Possess an understanding of inventory management to ensure parts are stocked and organized.
Committed to meeting the expectations and needs of both internal and external customers.
Ability to work well in a fast-paced and collaborative environment with a diverse group of individuals.
Ability to be agile with a flexible schedule
Ability to prioritize and manage multiple tasks effectively and quickly.
Proficient with QuickBooks, FieldPulse or similar online applications.
Flexible and dependable with work schedule, including on-call shift (nights and weekends), holidays, overtime, and occasional domestic travel.
Dedicated to meeting the expectations and needs of both internal and external customers Preferred Qualifications & Leadership Competencies
Key Core Competencies - Courage, Collaboration, Drives Results.
Dedicated to meeting the expectations and needs of both internal and external customers.
Be able to prioritize and manage multiple tasks effectively and quickly.
US Drivers License
Bilingual speaking/writing in English/Spanish preferred.

Job Type:

Full-time Pay:

$40.00 - $60.00 per hour

Benefits:

Company truck Dental insurance Flexible spending account Fuel card Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

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Find & Apply For Refrigeration Technician Jobs in Watsonville, California

Refrigeration Technician