Find & Apply For Repair / Service Technician Jobs in Hamilton, Ohio

Mean Green Mowers is looking for an organized, detail-oriented Service Technician to be the hub of our service team. This person will provide our world-wide dealers with technical assistance, training, and warranty claim approval. Mean Green Mowers designs and manufacturers innovative commercial zero-turn, battery powered turf care products. We build, sell and service mowers for the commercial user who requires equipment that runs all day, every day, with little to no maintenance. We are eco-friendly (no gas, no fumes, and much quieter operation), and our equipment allows mowing professionals to mow for 8 hours on a single charge. We are committed to both customer support and product quality. With fully integrated operations, we improve response times, increase parts availability, strengthen communication, and maintain tighter quality control across the entire product lifecycle. This is a fast-paced position that combines technical support, customer service, and sales support. If you enjoy staying organized, solving problems, and helping a team succeed, we'd love to hear from you. What you'll do: o Provide Technical and Customer Service Act as the primary point of contact for dealers and customers regarding service issues, concerns, and escalations. Respond to customer questions and resolve complaints professionally. Handle all remote operations (connecting remotely to customer laptops in the field to help program/update units) Follow up with customers after service to ensure satisfaction. Build and maintain strong customer relationships (including overseas dealers after hours) Develop service manuals, technical documentation, and repair procedures to assist technicians in diagnosing and resolving equipment issues. Manage CRM ticket system/help desk to ensure that calls are entered and responded to promptly. Oversee daily service operations and ensure work is completed efficiently and on schedule. Monitor the status of ongoing service jobs and follow up on delays or issues Provide the knowledge to resolve technical issues throughout all departments including sales, parts, and manufacturing. o Warranty Review warranty claims for accuracy, eligibility, and required documentation with coworkers Ensure warranty repairs are completed according to manufacturer and company guidelines o Travel (5-20%) Travel to customer locations, service sites, branch locations, and company facilities to ensure good relationships, provide technical expertise, and provide training. Conduct on-site visits to inspect service operations, troubleshoot escalated issues, and support technicians. Coordinate travel schedules while maintaining coverage of daily service operations.

Qualifications:

• Previous experience (2 years) experience in a technical service position
• Outstanding mechanical aptitude and understanding of electronic motors / controls
• Strong organizational and multitasking skills
• Excellent written and verbal communication
• Proficiency with Microsoft Office (Excel, Word, Outlook)
• Ability to manage multiple priorities while maintaining attention to detail
• Customer-focused with a positive attitude We offer:
• A company with over a decade of real-world PROVEN results
• Health insurance
• Disability and life insurance
• 401(k) match
• PTO structure
• Competitive compensation package
• Drug Free Workplace
• Pay range $24-30/hour based on experience We are an

Equal Opportunity Employer Pay:

$24.00 - $30.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) matching Health insurance Life insurance Paid time off Application Question(s): Do you have at least 2 years experience in a technical service position?

Work Location:

In person