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Installer/Trainer Full Time CaptionCall mileage reimbursement United States, Illinois, Centralia Oct 22, 2026

Description Pay Range:

Hourly + Piece Rate $12.78 to 21.34 (Based off location and experience)

Additional Benefits:

• Mileage Reimbursement
• Tablet Provided
• Phone Provided

Growth Opportunities Job Summary Help make a difference! CaptionCall is looking for a caring, customer service oriented Installer/Trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position has the privilege of individually training our customers on how to enrich their lives using the CaptionCall phone. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it's the perfect position for people who like to work independently. This is a full-time position with potential for career growth and advancement. Essential Duties and Responsibilities Install and troubleshoot CaptionCall phones

Courteously train customers on how to use the phone and its features

Promote the CaptionCall service

Assist Outreach Specialist with lead generation activities as needed

Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business

Ability to meet or exceed Installer/Trainer expectations and maintain established goals set forth by department management

Complete service calls as assigned

Accurately maintain customer records

Complete required reports and submit invoices and feedback on customer interactions

Retrieve and clean phones of former customers

Maintain adequate inventory of equipment and supplies in order to service customers

Adapt to new responsibilities as necessary

Other duties as assigned Supervisory Responsibility This position has no supervisory responsibilities.

Travel Requirements Travel Requirements:

Less than 25%

Education Minimum:

High School Diploma or GED Knowledge, Skills, and Abilities Provide excellent customer service

Ability to effectively communicate in English through reading, writing, speaking and listening

Ability to work evenings and weekends as needed

Ability to drive and travel via air as needed

Ability to tailor to unique needs of individual customers

Must be reliable, organized and punctual

Ability to adapt to constantly changing environments Working Conditions and Physical Requirements Able to sit/ stand for a long period of time in an office environment

Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components

Regular and predictable attendance required. Disclaimer This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence. Apply today! www.sorenson.com/company/careers/

Equal Employment Opportunity:

Sorenson Communications is an EOE, Disability/Age Employer. Company Summary Our Mission...Leveraging the Power of Language, we connect lives and enrich the human experience. Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson's impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve. We achieve great things together working "The Sorenson Way" with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct. Qualifications

Education

High School (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor. Notify me of jobs like this

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