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Water Distribution System Superintendent Town of Wallace, North Carolina

SALARY RANGE

Pay Grade 23 - $54,565 - $81,848 (Depending on experience and certifications)

GENERAL PURPOSE

To perform responsible technical and administrative work supervising crews engaged in the installation, maintenance, repair, and replacement of the Town's water distribution system. This position ensures safe, efficient, and compliant system operations while supporting reliable water service delivery to residents. This position serves as the Operator in Responsible Charge (ORC) for the water distribution and well systems and reports to the Public Services Director. Work requires strong technical knowledge, leadership ability, and a commitment to safety, regulatory compliance, and customer service. Duties are performed with a high level of independence and responsibility.

WORK SCHEDULE

This is a full-time position. Work hours may include emergency call-back, after-hours response, and extended hours during critical events or system failures.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Supervise and participate in the installation, maintenance, and repair of water distribution lines, hydrants, meters, valves, wells, and related appurtenances.
• Serve as Operator in Responsible Charge (ORC) for water distribution and well systems, ensuring compliance with all applicable state and federal regulations.
• Receive and prioritize work orders; assign crews and equipment; reassign resources as needed to respond to emergencies.
• Inspect work in progress and completed projects for compliance with standards, specifications, and safety practices; coordinate and monitor contractor work.
• Operate and oversee the use of heavy equipment including backhoes, dump trucks, pumps, compressors, and other related equipment.
• Ensure availability of materials, equipment, and personnel; assist with inventory control and provide input for budget planning and capital needs.
• Train, supervise, and evaluate employees; provide coaching, enforce safety practices, maintain time records, and recommend disciplinary actions as needed.
• Enforce safety protocols including confined space entry, trench safety, and OSHA standards; monitor work sites to ensure compliance.
• Respond to citizen inquiries, complaints, and service requests; communicate project impacts and timelines.
• Maintain records and logs for operational activities and regulatory reporting; prepare reports and requisitions.

NON-ESSENTIAL / SECONDARY DUTIES

• Assist with long-term system planning and infrastructure improvements.
• Support departmental coordination and emergency response efforts.
• Perform other related duties as assigned.

MINIMUM QUALIFICATIONS

Experience:

Five or more years of experience in water distribution system maintenance, including supervisory experience.

Training:

Equivalent to graduation from high school, supplemented by coursework in construction, utilities, engineering, or a related field.

KNOWLEDGE, SKILLS & ABILITIES

Knowledge of:

• Principles and practices of water distribution system maintenance and repair
• Occupational hazards and safety practices including trenching, confined space entry, and OSHA regulations
• Heavy equipment operation and maintenance
• Environmental regulations and engineering standards
• Supervisory principles, employee management, and personnel policies
• Water system operations and customer service policies Ability to:
• Supervise, train, and evaluate staff effectively
• Read and interpret maps, plans, and technical specifications
• Operate heavy equipment and tools safely and efficiently
• Communicate effectively with staff, contractors, and the public
• Prioritize work and manage multiple projects
• Maintain accurate records and prepare reports
• Respond effectively to emergencies and public concerns

SUPERVISION RECEIVED / EXERCISED

Receives general supervision from the Public Services Director. Exercises direct supervision over assigned field personnel.

PHYSICAL REQUIREMENTS

Must be able to perform physically demanding work including climbing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, and operating equipment. Must be able to exert up to 100 pounds of force occasionally, 50 pounds frequently, and 20 pounds constantly. Must possess visual acuity necessary to operate equipment, read technical documents, and prepare reports.

WORKING CONDITIONS

Work is performed in both indoor and outdoor environments, including exposure to extreme weather conditions, loud noise, vibrations, hazardous materials, confined spaces, and mechanical equipment. Position is subject to emergency call-back and OSHA regulations, including bloodborne pathogens standards.

LICENSING & CERTIFICATIONS

Required:

• Grade B Water Distribution Certification
• Grade C Well Operator Certification
• Backflow Certification
• Valid North Carolina Class B Commercial Driver's License

ADDITIONAL INFORMATION

This position plays a critical role in maintaining the Town's water infrastructure and ensuring reliable service delivery. Work schedules may vary depending on operational needs and emergency situations.

Pay:

$54,565.00 - $81,848.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person