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Manufacturing
Quality Control Systems Manager
Eastover, SC
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Sylvamo

Senior Quality Leader

Job Description

Senior Quality Leader Req #3048 Eastover, SC 29044, USA Apply Share Job Description Posted Monday, October 26, 2026 at 12:00 AM | Expires Monday, November 9, 2026 at 11:59 PM At Sylvamo, we produce paper the world relies on in the most sustainable ways. Whether to educate, communicate or entertain, paper enables connection—to our ideas, to one another and to what's possible. Put your talents to work where doing what's right matters — where your strengths make an impact and your voice is heard. Write your story here.
Senior Quality Leader Location:
Eastover & Sumter, South Carolina Department:
Quality Reports To:
Product Performance Manager Pay Grade:
12-15 Position Summary The Senior Quality Leader provides strategic and operational quality leadership for assigned manufacturing areas, ensuring a strong customer-focused culture throughout the mill. This role is accountable for driving quality performance, reducing quality costs, maintaining compliance with quality management systems, and leading continuous improvement initiatives. The position serves as a key liaison between operations, customers, technical teams, and corporate functions to ensure products consistently meet customer expectations and business objectives. Key Responsibilities Quality Leadership & Customer Focus Foster and maintain a culture that prioritizes customer satisfaction and product quality at all organizational levels. Influence decision-making across operations by helping teams understand customer impacts and quality risks. Lead efforts to improve quality performance and workmanship standards within assigned operating areas. Prepare operating areas for customer visits and interact directly with customers as required. Quality Systems & Compliance Develop, implement, and sustain practical quality management systems and processes. Support compliance with
ISO 9001
standards and corporate quality requirements. Lead and participate in internal audits and quality program assessments. Convert lessons learned from quality events into improved work systems and preventative measures. Problem Solving & Risk Management Lead investigations, containment activities, root cause analyses, and corrective actions for quality events. Make timely decisions regarding quality concerns to minimize business and customer risk. Monitor emerging operational risks and implement proactive quality improvement measures. Balance operational impacts, customer expectations, and business costs when resolving quality issues. Team Leadership & Development Manage and develop direct reports within the quality organization. Coach and mentor quality technicians and provide technical guidance to operations and engineering teams. Promote accountability for quality standards across both salaried and hourly employees. Serve as a backup to the Product Performance Manager when needed. Cross-Functional Collaboration Partner with Manufacturing, Engineering, Sales, Supply Chain, Customer Service, IT, CTS, and other corporate teams to address customer concerns and business needs. Act as the primary quality contact for customer inquiries, investigations, product development initiatives, and follow-up activities. Communicate quality performance, business impacts, and recommendations to management and operational teams. Operational Support Maintain responsibility for quality performance across more than 50% of mill production operations. Support mill on-call responsibilities, including nights, weekends, and extended hours as required. Travel to customer and downstream converting locations as needed. Required Qualifications Education & Experience Bachelor's degree in a relevant field or 10+ years of experience in the graphic paper industry. Experience in quality leadership, manufacturing, paper production, or related industries. Minimum 5-10 years of industry experience. Previous leadership experience with responsibility for quality systems and continuous improvement initiatives. Knowledge, Skills & Abilities Strong knowledge of quality management systems and manufacturing quality processes. Experience maintaining and auditing
ISO 9001
programs. Proven problem-solving and root cause analysis skills. Ability to influence and lead individuals without direct reporting authority. Knowledge of paper properties, roll testing, and paper manufacturing processes. Familiarity with manufacturing execution systems (MES), such as PPR Omega. Proficiency in Microsoft Excel, PowerPoint, and Word. Strong communication, coaching, and leadership skills. Ability to balance customer needs, operational requirements, and business objectives. Key Competencies Customer Focused Operationally Excellent Business Savvy Development-Minded Trustworthy Sylvamo partners with you and your family on your health and wellness journey. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability, life insurance, and a generous 401(k) plan with matching company contributions, and more. Sylvamo is here for all stages of life. We also offer paid time off and paid holidays per year. The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law. Sylvamo is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Job Details Job Family Manufacturing Job Function Production Support Pay Type Salary Scan this QR code and apply! Download Eastover, SC 29044, USA Apply Share Job Description Posted Monday, October 26, 2026 at 12:00 AM | Expires Monday, November 9, 2026 at 11:59 PM At Sylvamo, we produce paper the world relies on in the most sustainable ways. Whether to educate, communicate or entertain, paper enables connection—to our ideas, to one another and to what's possible. Put your talents to work where doing what's right matters — where your strengths make an impact and your voice is heard. Write your story here.
Senior Quality Leader Location:
Eastover & Sumter, South Carolina Department:
Quality Reports To:
Product Performance Manager Pay Grade:
12-15 Position Summary The Senior Quality Leader provides strategic and operational quality leadership for assigned manufacturing areas, ensuring a strong customer-focused culture throughout the mill. This role is accountable for driving quality performance, reducing quality costs, maintaining compliance with quality management systems, and leading continuous improvement initiatives. The position serves as a key liaison between operations, customers, technical teams, and corporate functions to ensure products consistently meet customer expectations and business objectives. Key Responsibilities Quality Leadership & Customer Focus Foster and maintain a culture that prioritizes customer satisfaction and product quality at all organizational levels. Influence decision-making across operations by helping teams understand customer impacts and quality risks. Lead efforts to improve quality performance and workmanship standards within assigned operating areas. Prepare operating areas for customer visits and interact directly with customers as required. Quality Systems & Compliance Develop, implement, and sustain practical quality management systems and processes. Support compliance with
ISO 9001
standards and corporate quality requirements. Lead and participate in internal audits and quality program assessments. Convert lessons learned from quality events into improved work systems and preventative measures. Problem Solving & Risk Management Lead investigations, containment activities, root cause analyses, and corrective actions for quality events. Make timely decisions regarding quality concerns to minimize business and customer risk. Monitor emerging operational risks and implement proactive quality improvement measures. Balance operational impacts, customer expectations, and business costs when resolving quality issues. Team Leadership & Development Manage and develop direct reports within the quality organization. Coach and mentor quality technicians and provide technical guidance to operations and engineering teams. Promote accountability for quality standards across both salaried and hourly employees. Serve as a backup to the Product Performance Manager when needed. Cross-Functional Collaboration Partner with Manufacturing, Engineering, Sales, Supply Chain, Customer Service, IT, CTS, and other corporate teams to address customer concerns and business needs. Act as the primary quality contact for customer inquiries, investigations, product development initiatives, and follow-up activities. Communicate quality performance, business impacts, and recommendations to management and operational teams. Operational Support Maintain responsibility for quality performance across more than 50% of mill production operations. Support mill on-call responsibilities, including nights, weekends, and extended hours as required. Travel to customer and downstream converting locations as needed. Required Qualifications Education & Experience Bachelor's degree in a relevant field or 10+ years of experience in the graphic paper industry. Experience in quality leadership, manufacturing, paper production, or related industries. Minimum 5-10 years of industry experience. Previous leadership experience with responsibility for quality systems and continuous improvement initiatives. Knowledge, Skills & Abilities Strong knowledge of quality management systems and manufacturing quality processes. Experience maintaining and auditing
ISO 9001
programs. Proven problem-solving and root cause analysis skills. Ability to influence and lead individuals without direct reporting authority. Knowledge of paper properties, roll testing, and paper manufacturing processes. Familiarity with manufacturing execution systems (MES), such as PPR Omega. Proficiency in Microsoft Excel, PowerPoint, and Word. Strong communication, coaching, and leadership skills. Ability to balance customer needs, operational requirements, and business objectives. Key Competencies Customer Focused Operationally Excellent Business Savvy Development-Minded Trustworthy Sylvamo partners with you and your family on your health and wellness journey. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability, life insurance, and a generous 401(k) plan with matching company contributions, and more. Sylvamo is here for all stages of life. We also offer paid time off and paid holidays per year. The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law. Sylvamo is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Job Details Job Family Manufacturing Job Function Production Support Pay Type Salary Scan this QR code and apply! Download Eastover, SC 29044, USA We use technology, such as cookies, to improve site functionality, personalize content, and analyze web traffic. By clicking "Accept" you also allow optional advertising, analytics, and candidate conversion tracking. You can learn more about online tracking in our Cookie Statement Accept Reject Cookie Settings

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Health and Wellness Programs
  • Health Insurance
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Total Score
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