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Manufacturing
Quality Control Systems Manager
Kilgore, TX
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The Quality Assurance (QA) Manager is responsible for developing, implementing, and maintaining quality assurance programs that ensure services are delivered consistently and in accordance with company, client, and regulatory standards. This role oversees quality audits, compliance initiatives, performance metrics, corrective action plans, and continuous improvement efforts to drive operational excellence and customer satisfaction. 401(k) - You become eligible to make personal contributions beginning the first of the month following 30 days of employment. You become eligible for the ABM match beginning the first of the month following six months of employment. ABM matches your pre-tax and/or Roth contributions, dollar for dollar, for the first 3%. For the next 2%, ABM contributes $0.50 for each dollar you contribute. Your contributions and match are immediately vested.
Benefits:
ABM offers a comprehensive benefits package. For information about ABM's benefits, visit
ABM Employee Benefits:
Staff & Mgmt Develop, implement, and manage quality assurance programs and processes. Conduct routine quality inspections, audits, and site assessments to ensure compliance with company and client standards. Monitor operational performance metrics and identify opportunities for improvement. Investigate quality concerns, customer complaints, and operational deficiencies and implement corrective actions. Partner with operations leadership to establish quality goals and service level expectations. Prepare and present quality reports, audit findings, and performance trends to leadership. Ensure compliance with OSHA, environmental, safety, and company regulations. Develop and maintain standard operating procedures (SOPs), quality standards, and training materials. Lead root cause analysis and continuous improvement initiatives. Coordinate and conduct quality-related training for managers, supervisors, and frontline employees. Manage client inspections and support customer satisfaction initiatives. Track corrective and preventive action plans to ensure timely resolution of issues. Collaborate with cross-functional teams to improve service delivery and operational efficiency. Bachelor's degree in Business Administration, Quality Management, Industrial Engineering, or a related field preferred. High school diploma or GED required. 5+ years of quality assurance, operations management, facilities management, or related experience. Strong knowledge of quality management systems, auditing processes, and continuous improvement methodologies. Experience analyzing data and creating performance reports. Excellent problem-solving and organizational skills. Strong communication and leadership abilities. Proficiency in Microsoft Office Suite, reporting tools, and database systems. Preferred Qualifications ASQ Certified Quality Manager (CQM), Lean Six Sigma Certification, or related quality certifications. Experience in janitorial, facilities management, manufacturing, aviation, healthcare, or industrial environments. Knowledge of regulatory compliance and safety standards. Physical Requirements Ability to travel between multiple locations as needed. Ability to walk facilities for extended periods while conducting inspections and audits. Ability to occasionally lift up to 25 pounds. Ability to work flexible schedules to accommodate operational needs. About Us ABM (
NYSE:
ABM) is one of the world's largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM's comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries - from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com. ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across
ABM. ABM
directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.