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What is a 911 Communications Officer? At Powhatan Public Safety Communications, we prioritize both the professional growth and well-being of our employees. Through a range of benefits and services, we ensure our team feels valued and supported. Our efforts include employee recognition for achievements and milestones, a peer support team for confidential assistance, and access to mental health and financial support services. We foster career development through continuous and specialized training, alongside opportunities for educational assistance and advancement. Additionally, we promote wellness with facilities like an employee gym and relaxed uniform days, as well as amenities like Smart TVs for relaxation during breaks. By investing in our employees, we strengthen our team's ability to effectively serve the community. Answers and determines the nature of incoming calls. Prioritizes calls and determines appropriate response. Dispatches police, fire, rescue and other resources. Monitors public service radio frequencies; remains informed of the location of field personnel. Completes regular and special reports and maintains files and records. Inspects equipment for proper operation and reports malfunctions to supervisor. Monitors security cameras. Monitors alarm systems. Performs related duties. Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent. Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years. Possession of or ability to readily obtain

VCIN/NCIC

certification. Knowledge of emergency communications principles and practices. Knowledge of

VCIN/NCIC

policies and procedures. Knowledge of emergency dispatch procedures. Knowledge of radio and telecommunications equipment. Knowledge of CAD system functions and maintenance. Skill in the use of computers and job-related software programs. Skill in planning, organizing, analyzing, decision making, and problem solving. Skill in making decisions in high pressure and emergency situations. Skill in public relations. Skill in interpersonal relations. Skill in oral and written communication.