Find & Apply For Communications / Public Relations Specialist Jobs in Palm Beach, Florida

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About the location:

Here at Palm Beach Island's only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie's, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise. The Communications Coordinator plays a critical role in delivering seamless and professional guest communication, serving as the central point of contact for all incoming calls and digital messaging. This position ensures all guest inquiries are handled efficiently, accurately, and with a high level of hospitality. The role contributes to the overall guest experience by providing timely information, coordinating requests, and maintaining clear communication across departments. Success in this role requires strong multitasking abilities, attention to detail, and a warm, service-oriented approach.

About the role:

The Communications Coordinator is responsible for managing all incoming guest communications, including phone calls and chat messaging, while supporting hotel operations through administrative coordination. This role ensures efficient routing of information, timely responses, and exceptional service delivery across all communication channels. This position is part of the Reservations team, reporting to Reservations Management.

What you will do:

• Answer and direct incoming calls in a professional, friendly manner, using guest names when possible
• Manage and respond to guest inquiries through chat messaging platforms, routing to appropriate departments when needed
• Provide accurate information about hotel services, amenities, events, and local area details
• Handle guest requests, concerns, and complaints with professionalism and urgency
• Manage wake-up calls, messages, and internal communications in a timely and accurate manner
• Operate and maintain the hotel's communication systems, including switchboard, PMS, and messaging tools
• Assist with call routing functions such as transfers, forwarding, holding, and screening
• Coordinate and fulfill special guest communication requests for rooms and events
• Ensure all communication equipment is maintained and functioning properly
• Collaborate with departments to ensure seamless guest service and follow-up on requests
• Perform administrative tasks and support overall Front Office operations as needed