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E-Commerce Analyst
La Verne, CA
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Job Objective The EDI (Electronic Data Interchange) Assistant plays a cross-functional role supporting departments such as Sales, Warehouse, Distribution, Finance, and IT. This position is responsible for handling day-to-day EDI tasks, including processing inbound/outbound documents, reviewing and resolving failed transmissions, setting up and updating mapping translations, and onboarding new trading partners. The role also involves resolving routine and non-routine customer inquiries, applying troubleshooting knowledge, and driving continuous process improvements across systems and teams.
Key Responsibilities:
EDI Operations & Support
Manage and maintain processes for existing and new EDI customers
Coordinate, implement, and communicate EDI requirements with internal and external partners
Analyze and resolve EDI-related issues with proactive solutions
Monitor EDI transactions (inbound and outbound), including verification, transmission, and reconciliation
Ensure all transactions comply with Vendor Guidelines and trading partner specifications
Perform audits to ensure compliance with internal quality standards and provide training where needed
Review and monitor open order reports to ensure timely and accurate processing
Track shipment reports and ASN/Invoice transmissions for on-time delivery EDI Platform Support (TrueCommerce):
Monitor daily EDI document flows and troubleshoot transmission errors
Coordinate with trading partners or third-party EDI vendors for new setups or updates to ensure vendor compliance
Other Responsibilities:
Follow all company safety policies and procedures
May occasionally work over 40 hours per week depending on business needs
Support adoption of internal standards and code of conduct
Perform other tasks as assigned by the supervisor
Qualifications:
Education & Experience
Bachelor's degree in business, Information Systems, Computer Science, or a related field
Minimum of 2 years' experience working with EDI, including partner setup and mapping
Hands-on experience with Navision or Dynamics 365 strongly preferred
Experience with third-party EDI platforms (e.g., TrueCommerce, SPS Commerce) is a plus
Project management experience is a plus Skills
Solid understanding of business process flows (e.g., Sales Orders, Purchase Orders, Inventory Transfers)
Familiarity with client/server systems or relational database management is a plus
Strong attention to detail and problem-solving skills
Excellent verbal and written communication skills
Ability to work independently and collaboratively with cross-functional teams
Capable of providing end-user training and support across departments
Job Type:
Full-time Pay:
$21.00 - $25.00 per hour
Benefits:
401(k) Health insurance Life insurance Paid time off