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Marketing
E-Commerce Analyst
Vernon, CA

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Expert Brand

E-Commerce Marketplace Specialist

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Job Description

Overview Expert Brand is seeking an experienced, detail-oriented E-Commerce Marketplace Specialist to manage and support our growing presence across third-party marketplaces, including Amazon, Walmart, Target+, and AAFES. The ideal candidate has hands-on experience managing marketplace accounts, product listings, order processing, and RMA (Return Merchandise Authorization) operations. This role requires strong problem-solving skills, excellent organization, and the ability to coordinate across departments to ensure smooth daily operations. Key Responsibilities Manage daily operations across third-party e-commerce marketplaces, including Amazon, Walmart, Target+, and AAFES. Monitor and process orders, returns, cancellations, and customer inquiries. Oversee the RMA process from initial request through final resolution. Create, update, and optimize product listings, including images, descriptions, pricing, and product information. Handle marketplace claims, disputes, chargebacks, shortages, and reimbursement requests. Monitor marketplace portals for notifications, compliance requirements, account alerts, and performance issues. Coordinate with Shipping, Warehouse, Customer Service, and Accounting teams to resolve order discrepancies and customer concerns. Identify and troubleshoot SKU, inventory, pricing, order synchronization, and listing issues. Maintain accurate marketplace records and ensure timely resolution of outstanding cases. Qualifications Proven experience managing third-party e-commerce marketplace accounts. Familiarity with Amazon Seller Central, Walmart Seller Center, Target+, and/or AAFES marketplace platforms. Experience handling RMAs, returns, claims, disputes, and customer service issues. Proficiency in Adobe Photoshop for basic product image editing and listing preparation. Strong organizational skills with excellent attention to detail. Ability to multitask, prioritize assignments, and meet deadlines in a fast-paced environment. Strong written and verbal communication skills. Ability to work independently while collaborating effectively with multiple departments. Experience with inventory management systems, Shopify, or marketplace integration software is a plus.
Pay:
$18.00 - $22.00 per hour Expected hours: 16.0 - 40.0 per week
Benefits:
401(k) Paid time off
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Dental Insurance