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Business Support Specialist Rockford Systems - 3.2 Rockford, IL Job Details $55,000 - $65,000 a year 6 hours ago Benefits Health savings account Disability insurance Dental insurance Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Benefits from day one Life insurance Qualifications Microsoft Excel B2C B2B business model B2B Productivity software Technical Proficiency Full Job Description Rockford Systems is seeking an experienced Business Support Specialist to support multi-divisional company operations. This role is fully in-office and plays a key role in driving revenue, maintaining customer relationships, and supporting our commitment to industry-leading quality and safety-focused solutions.

RESPONSIBILITIES

Serve as a trusted point of contact for customers via phone and email Build and maintain strong customer relationships to drive repeat business Generate and follow up on quotes, pricing, and sales orders Support business development activities to include creating detailed outbound product, service, and project quotes Identify upselling and cross-selling opportunities Accurately enter and manage orders in internal systems Collaborate with operations, purchasing, and accounting to ensure timely fulfillment Build and Maintain knowledge of products, services, and applicable safety standards Provide exemplary customer service Other duties as needed to meet business demands

EXPERIENCE AND SKILLS NEEDED

Must be able to demonstrate a high level of both collaborative and customer-facing skills Able to work effectively, independently and as part of a team Excellent communication and interpersonal skills Must possess and display advanced analytical reasoning and proactive problem-solving skills Adept in navigating through challenging tasks or situations Skilled in managing multiple duties and prioritizing items requiring urgent attention Detailed oriented, organized, and flexible Willingness to learn and gain knowledge on products & services, processes, and systems used

REQUIREMENTS

Minimum of 5 years of engaged B2B experience Strong communication, organizational, and customer service skills Ability to manage multiple priorities in a fast‑paced environment Proficiency with Microsoft Office, Excel and CRM or ERP systems Safety knowledge is a plus, particularly in industrial or manufacturing environments Strong attention to detail and follow‑through Ability to work independently while contributing to a team environment This position reports to the Rockford office Monday- Friday 8am-5pm. We offer day one heatlh benefits, 401K with employer match and 100% vested up front, dental, vision, PTO, paid holdiays, Company-sponsored life insurance, Employee Assistance Program (EAP), Flexible spending account (FSA) and health savings account (HSA) options, Short-term and long-term disability coverage You should be proficient in: Business-to-Consumer (B2C)

ERP & MRP

Systems