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E-Commerce Analyst

POSITION SUMMARY

The E-Commerce Analyst oversees marketplace inventory and order management, forecasting, sales analytics, content execution, revenue recovery, customer service, and retailer portal administration. Working closely with Production, Fulfillment, Accounting, and Customer Service, the role drives and supports efficient day-to-day operations, maintains appropriate inventory levels, controls costs, and contributes to company growth. The position also provides Senior Management with timely, actionable insights to inform business decisions.

KEY RESPONSIBILITIES

Manage optimal inventory levels for Amazon FBA accounts and Walmart marketplace. Provide timely inventory updates to all E-commerce retailers. Monitor Amazon Vendor Central orders ensuring optimal fulfillment levels. Develop and maintain forecasts that provide actionable insights to operational departments. Create and maintain AI-powered dashboards, PowerPoint reports, and spreadsheet charts and graphs; provide ad hoc sales analysis to support business decisions. Build new items and implement approved item updates to product content, including product detail pages, brand pages, etc. Manage revenue-recovery with manual investigation efforts and 3rd party automated platforms. Capture back up data to initiate and support disputes. Provide timely responses to customer questions, retailer order inquiries, return requests, Andon cords etc. Partner with Operations to improve processes, resolve retailer issues, and provide operational scorecards.

QUALIFICATIONS

Experience with Amazon, Walmart and other E-commerce platforms. Strong skills in Microsoft Excel, PowerPoint, use of AI tools for analysis, and the ability to translate data into clear, actionable recommendations for internal teams. Familiarity with Retail Link and other retailer portals. Experience in managing effective supply chain strategies. Clear written and verbal communication skills and the ability to work across multiple departments. Ability to manage competing priorities and multiple deadlines, while finding a balance between speed and attention to detail.

KEY PERFORMANCE INDICATORS

Reduced out of stocks and reduced storage fees. Increase forecast accuracy and stakeholder adoption Identify sales KPIs and turn them into strategy recommendations. Achieve high level of content guideline accuracy. Contribute to discussions involving resolutions to business challenges. Commitment to finding and recovering lost revenue and improving company profitability

WORK ENVIRONMENT

This job operates in a professional office setting with the occasional need to be in a production and warehouse environment. This is largely a sedentary role however the ability to climb stairs and lift boxes up to 30 lbs. will be needed.

Benefits:

401(k) 401(k) 4% Match 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person