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Ecommerce Sales Account Manager I River of Goods Saint Paul, MN Job Details Full-time $50,000 a year 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Opportunities for advancement Flexible schedule Life insurance Retirement plan Qualifications Customer communication Teamwork Bachelor's degree Attention to detail Decision making Sales strategy Account management Full Job Description Ecommerce Sales Account Manager I The Ecommerce Sales Account Manager I will be responsible for the day-to-day management of specified ecommerce accounts, owns performance success KPI's tied to the assigned account(s) and owns understanding of each account. This is an entry-level position with room for advancement. This position will report directly to our Ecommerce Sales Account Manager II. The Ecommerce Sales Account Manager I will handle troubleshooting and maintenance of existing data interfaces with assigned accounts, building strong partnerships with the internal client ecommerce teams, understanding updates and requirements

• communicating changing needs internally.

This position will work closely with our IT/EDI team, Warehouse Team, Finance Team and the Merchandising Team. This role will also be responsible for providing monthly reporting summarizing success and challenges with each assigned account (with supervision from the Ecommerce Account Manager II) and are to ensure best practices for ecommerce sales are being utilized. This is a full-time opportunity.

Responsibilities include:

Sales Management Drive profitable sales, hitting monthly, quarterly, yearly sales goals. Be a lead for assigned ecommerce accounts, management of day to day, weekly, monthly engagement with buyers, planners, business analysts etc. Perform product & sales analysis

• management of pricing, discounts & promotions & reporting, profitability of the account
• responsible for making strategic decisions based on knowledge to consistently drive profitable sales growth. Troubleshooting and problem solving
• removing roadblocks hindering sales productivity Monitor end user customer feedback
• returns, quality issues etc.

Portal Management Intimately understand clients' portals, metrics, reporting/report card tools, leveraging data to drive sales and sales strategy. Troubleshoots issues with customer services issues in e-tailer portals. Open tickets as applicable to ensure business is functioning properly. Download process updates/changes and communicate accordingly to the

CRO, ROG

operations team as needed. 3 PL Management Partnering with our Order and Warehouse Operations team to ensure utilization of 3PL's profitably and to support sales monthly review of 3PL inventory requests and on hand inventory. Manage 3PL catalog and pricing strategy. IT Bridge Work closely with IT team to ensure we have a constant "bridging" of information flowing between the BA and IT to promote collaboration and efficiency. Awareness of systems to be able to detect potential issues front end or back end. Coordinate appropriate teams to address issues, promote learnings. Partner with IT communicate and understand/learn the basic concepts of Alt/Meta tagging, google analytics, and sort rankings withing Ecommerce sites. Competencies (Behaviors and Technical Skills) Must be motivated, take initiative, and able to multitask. Must have great communication skills, both written and verbal, with great attention to detail. (Will be working directly with customers) Must have elevated level of accuracy and attention to details. Must have flexibility and be able to adapt to new situations, enjoying working as part of a sales operations account management team Must have a sense of urgency and ability to meet deadlines. Complex Problem Solving

• identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Critical Thinking
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Must be detail oriented in auditing our products, via front end websites, EDI feeds, and portal feeds. River of Good Core Values Bring your best, strive for a work/life balance Value your teammates, vendors, and customers Be Agile, while embracing change Core Focus A small profitable business that is nimble Collaborative sourcing of unique lighting and décor at an exceptional value This is a hybrid position and will require onsite work at least one/two days per week Education and Experience

• This is an entry level position
• 0-2 years of sales experience
• Bachelor's degree preferred in relatable field

Pay:

$50,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Health insurance Health savings account Life insurance Paid time off Parental leave Retirement plan Vision insurance People with a criminal record are encouraged to apply

Work Location:

Hybrid remote in Saint Paul, MN 55114