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E-Commerce & Digital Booking Support Specialist Safe Harbors Business Travel - 5.0 Lakewood, OH Job Details Full-time 1 day ago Benefits Paid holidays Disability insurance Dental insurance Paid time off 401(k) 4% Match Vision insurance 401(k) matching Life insurance Qualifications Vendor relationship building Cost reduction by process optimization Communication with suppliers Customer behavior analysis System administration Email customer support Technical support via phone Phone communication Procedural guides Technical documentation Testing and evaluation Data reporting Supplier relationship improvement User training (technical support) Managing clients in a customer support role Continuous improvement System testing Instructor-led training (training delivery method) Vendor relationship management User guides Productivity software Webinars (training delivery method) Hospitality online booking platforms Technical support via email Cross-functional collaboration Email support Client interaction via phone calls Full Job Description Safe Harbors Business Travel is hiring an E-Commerce & Digital Booking Support Specialist to serve as a hands-on technical resource for our corporate online booking tools, currently Concur and Atriis. You'll be the bridge between our corporate travel clients and internal teams — keeping these platforms running smoothly, well-documented, and continuously improving as our toolset evolves. Requirements Configure, test, and maintain our corporate online booking tools (currently Concur and Atriis), rolling out updates and new features with minimal disruption to client accounts. Serve as a front-line technical resource for client inquiries, resolving system and booking issues over email and phone in a timely, professional manner. Own documentation for our online booking tools and related processes, keeping departments aligned as products and procedures evolve. Partner with Account Management and Implementation teams to support existing client accounts through their online booking tools. Build and maintain relationships with vendors and suppliers to keep e-commerce services running efficiently. Manage client profiles within our online booking tools, including manual updates and bulk upload processes. Load and validate client-preferred vendor rates within our online booking tools. Deliver training to clients on platform updates and best practices — in person, via webinar, or through written guides. Analyze client usage and performance data to identify friction points and opportunities to improve the client experience. Look for opportunities to streamline fulfillment workflows and reduce operational costs. Help evaluate and support the rollout of additional online booking tools as our platform lineup grows. Travel up to 10% as business needs require. Qualifications Bachelor's degree in Information Technology, Business Administration, or a related field, or equivalent hands-on experience. Certification or hands-on administration experience with at least one corporate online booking tool (e.g., Concur, Atriis, or similar). 2+ years of experience in an e-commerce or digital operations role. 3+ years working within the travel agency industry preferred. Comfortable with core Microsoft Office tools. Strong organizational, time-management, and critical-thinking skills, with the ability to juggle multiple priorities under deadline pressure. Excellent written and verbal communication across varied audiences. A self-directed approach — comfortable testing solutions, evaluating results, and reporting outcomes independently. Detail-oriented without sacrificing speed or quality. Proven ability to collaborate across teams; this role has no direct reports. Benefits Employer-Sponsored Medical and Dental Insurance with Employee Contribution Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance) Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance) 401k with up to 4% Company Match Paid Time Off + Company Holidays Collaborative and innovative work environment At Safe Harbors, we are committed to fostering a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds and experiences.