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E-Commerce Analyst
Puyallup, WA
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EDI Specialist Confidential Puyallup, WA 98374 From $85,000 a year - Full-time Apply with Indeed EDI Specialist Our company is seeking a motivated, detail-oriented EDI Specialist to join our customer service team. This is an in-office, full-time salaried position with benefits. What We're Looking For This position owns the day-to-day flow of electronic transactions between the company and its retail, marketplace and logistics partners and the continuous improvement of our electronic data interchange environment. All based in NetSuite as the system of record. This person works closely with customer service, warehouse operations, sales and accounting. They are the first point of contact when a transaction fails, a partner changes requirements, or a new retailer needs to be onboarded. Key Responsibilities EDI Operations Monitor inbound and outbound EDI traffic daily, including 850 purchase orders, 855 PO acknowledgments, 856 advance ship notices, 810 invoices, 860 PO changes, 846 inventory and 997 functional acknowledgments. Resolve failed, rejected or out-of-sync transactions quickly and document the root cause. Make sure ASNs, carton labels (GS1-128 / SSCC) and invoices match what was shipped, to prevent chargebacks. Track retailer compliance chargebacks, research disputes and recommend process fixes. NetSuite Integration Manage the integrations between NetSuite and connected platforms (SPS Commerce, OpenText/GXS, Boomi, NetSuite Connector, GoFlow, MarketTime) so sales orders, item fulfillments and invoices import and export correctly. Maintain item, customer and trading partner records in NetSuite, including UPCs, cross-references and ship-to locations. Build and maintain NetSuite saved searches and dashboards to flag missing ASNs, unacknowledged POs and unbilled shipments. Partner with the NetSuite administrator or implementation partner on workflow changes, testing and upgrades. Trading Partner Management Onboard new retailers and marketplaces end to end: gather specs, map documents, run test cycles and move to production. Keep current on each partner's routing guide, vendor compliance manual and EDI implementation guide. Work with retailer EDI teams and partner platforms (SPS Commerce, OpenText/GXS, WebEDI, Rithum, Radial) to resolve issues, and with Folio3 on NetSuite fixes and enhancements. Cross-functional Support Coordinate with warehouse operations on pick, pack and ship requirements tied to EDI documents. Support customer service and sales with order status, PO changes and cancellations. Work with accounting on invoice accuracy, remittance (820) and deduction research. Write and maintain SOPs and cross-train at least one backup team member on core EDI tasks. Required Qualifications Three years of EDI experience within a wholesale or consumer products environment. Three years working within NetSuite Experience with
ANSI X12
documents (850, 855, 856, 810, 860, 846, 997) and how they map to ERP transactions. Strong Excel skills (V or X Lookups, pivot tables, data cleanup) Working experience of retail and ecommerce platforms listed under Systems and platforms (SPS Commerce, OpenText/GXS, WebEDI, Rithum, Radial, Boomi, NetSuite Connector, Folio3, GoFlow, MarketTime), including dropship, marketplace and direct-to-consumer order flows. Experience onboarding e-commerce marketplaces and military exchange channels as well as retailers and working knowledge of the vendor compliance programs. Exposure to a warehouse management system (WMS) and how it hands off to EDI and ERP. Associate's or bachelor's degree in supply chain, business or information systems. Bilingual English/Spanish a plus. Skills Strong Analytical and problem-solving skills; able to read raw EDI data files to identify errors. Attention to details, catches small data errors before they become chargebacks. Communication, explains technical issues clearly to retailers, carriers and non-technical coworkers. Prioritization, manages daily volume and urgent ship-window issues at the same time. Qualified Candidates, please include the following information in your response: Full Employment History Education credentials Computer Software Proficiencies We are an equal opportunity employer who does not discriminate based on any legally protected status or characteristic. All Employment inquiries are held in strict confidence.
Pay:
From $85,000.00 per year
Benefits:
401(k) 401(k) matching Employee discount Flexible spending account Health insurance Life insurance Paid time off Vision insurance Application Question(s): Experience with
ANSI X12
documents (850, 855, 856, 810, 860, 846, 997) and how they map to ERP transactions. Strong Excel skills (V or X Lookups, pivot tables, data cleanup)
Experience:
working within
NetSuite:
3 years (Required)
EDI:
3 years (Required)
Work Location:
In person
Benefits
Paid Time Off (PTO)
401(k) Plans
Health Insurance
Dental Insurance
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