Find & Apply For Marketing Assistant / Associate Jobs in Walnut, California

This role acts as the bilingual liaison among US sales, domestic factories, warehouse and customers, handling end-to-end order coordination, logistics, customer support and operational documentation to ensure smooth order delivery and customer satisfaction. Has related experience is a plus. Key Responsibilities Assist US sales and domestic factories with quotation, order processing and follow-up; attend meetings and respond to customer emails promptly. Coordinate products and accessories for customer orders, confirm warehouse inventory and arrange purchasing; manage import & export shipments for on-time fulfillment. Maintain customer records, prepare accurate quotations, resolve customer inquiries and complaints professionally to sustain high customer satisfaction. Handle AR/AP support, create purchase orders, process RMA defective returns, manage online & EDI sales orders, and compile regular operational reports. Support inventory planning and warehouse activities, provide onboarding training to new staff, and complete other ad-hoc tasks assigned by the company. Required Qualifications Bilingual proficiency in English and Mandarin for cross-border communication with global clients and internal teams. Hands-on experience in order processing, quotation, import/export logistics, EDI order handling, inventory coordination. Practical knowledge of

AR/AP, RMA

return management, customer account maintenance. Strong communication skill, customer-oriented mindset, detail-oriented, good at multi-tasking. Due to the need to communicate with Chinese factories, this position requires flexible response to messages after get off work. (You must be able to reply to work messages after work on weekdays and on Sunday evenings, and the arrival time in the morning on weekdays can be relatively relaxed) Company benefits: Health insurance vision insurance sick leave annual leave Can assist with H1B application and support OPT 职位信息 工作性质：全职 70K-75K / 年 岗位概述: 本岗位为中英双语对接岗，对接美国销售、国内工厂、仓库及客户，负责订单全流程协调、物流、客户支持及业务文档管理，保障订单顺利交付、维护客户满意度。 主要工作职责 协助美国销售及国内工厂完成报价、订单处理与跟进，参与业务会议，及时回复客户邮件。 统筹订单产品及配件，核对仓库库存、安排采购；协调进出口货运，保障订单准时交付。 维护客户档案，出具精准报价，及时响应并妥善处理客户咨询与客诉，维持良好客户满意度。 协助应收应付工作，制作采购单、处理 RMA 不良退货，管理线上及 EDI 电子订单，定期编制运营报表。 配合库存规划与仓库工作，完成公司安排的其他临时工作。 任职要求： 流利中英双语，可对接海外客户及跨区域团队； 熟悉订单处理、报价、进出口物流、EDI 订单、库存统筹； 了解应收应付、RMA 退换货、客户台账管理； 沟通能力良好，以客户为中心，细心严谨，可同时处理多项任务。 由于需要和中国工厂对接，本职位需要下班后灵活回复消息。（工作日下班后以及周日晚上要能回复工作信息，工作日上午到岗时间可以相对宽松） 公司福利： 健康保险 视力保险 病假 年假 可以协助办理H1B，支持OPT 有意者可以投送简历至：zhanghaiyan@hzdongcheng.com 联系时请一定说明是在洛杉矶华人资讯网看到的，谢谢 职位类型：全职 薪资： $70,000.00至$75,000.00（每年 ） 福利: Health insurance Paid time off 教育背景: Bachelor's (必填) 工作语言: Chinese (必填)

Work Location:

现场办公