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TSGBH is seeking a dependable, outgoing, results-driven Regional Referral & Community Engagement Coordinator to help grow our services in Bladen and Robeson Counties . This is a field-based outreach and referral development position . You will spend much of your time in the community meeting with organizations, introducing TSGBH services, building referral relationships, and helping generate qualified new client referrals. This is not a desk-only marketing job .

Your Territory:

You will primarily work in:

Bladen County:

Elizabethtown, Bladenboro, Clarkton, Tar Heel, White Lake Robeson County:

Lumberton, Pembroke, Red Springs, St. Pauls, Fairmont Robeson County growth is a major focus of this position.

What You Will Do:

You will: Visit approved healthcare offices, community organizations, agencies, businesses, nonprofits, faith organizations, and referral sources. Conduct professional in-person and door-to-door outreach to approved organizations and community locations. Introduce TSGBH and explain our services. Build relationships with hospitals, DSS, care managers, behavioral-health providers, primary-care offices, probation/reentry programs, shelters, DWI referral sources, and community organizations. Make follow-up calls and emails. Attend approved community events. Help appropriate prospective clients connect with our intake team. Track all outreach, meetings, follow-ups, referral sources, and qualified referrals. Report service gaps, waitlists, unmet needs, and competitor information to leadership. Develop repeat referral relationships, not just one-time contacts.

This Position Is About Results:

Successful performance means turning outreach into: Relationships Referrals Intake Appropriate New Clients Passing out flyers alone is not enough. Attending events alone is not enough. Making calls without follow-up is not enough. You will be expected to develop a recurring pipeline of qualified client referrals while following all company, Medicaid, privacy, ethical, and legal requirements.

Performance Expectations:

This position begins with a 60-day introductory performance period . By Day 14: At least 5 meaningful referral-source meetings. Consistent in-person outreach in both counties. Initial qualified referral opportunities entering the pipeline. By Day 30: Approximately 6-10 qualified referrals/intake opportunities . At least 3 from Robeson County . At least 4 active referral-source relationships . Clear evidence of an ongoing referral pipeline. By Day 60: Working toward 12-18 qualified referrals per month . Multiple active referral partners. Repeat referrals. At least half of new-market referral activity coming from Robeson County. Continued employment and increased hours may depend on demonstrated performance.

Who We Are Looking For:

A college degree is not required . You may be a strong fit if you: Are comfortable talking with new people. Can walk into an organization and professionally introduce yourself. Are comfortable making phone calls and follow-up visits. Are dependable and organized. Can work independently. Are comfortable with measurable goals. Know Bladen or Robeson County. Have reliable transportation. Can use email, a smartphone, and basic computer systems. Experience in community outreach, healthcare, behavioral health, human services, social services, customer service, field sales, peer support, care coordination, or provider relations is helpful.

Important Rules:

You may not: Promise that someone will qualify for services. Diagnose anyone. Guarantee Medicaid or insurance coverage. Offer money, gifts, or anything of value for referrals. Pressure someone to become a client. Misrepresent TSGBH services. Share confidential client information. Conduct unauthorized solicitation at private residences. The role is to educate, build trust, develop professional relationships, and help appropriate individuals connect with intake .

Schedule & Pay:

Part-Time:

20 hours per week Approved mileage reimbursement provided. Most hours will occur during normal weekday business hours. This is a field-based position , not a fully remote role. Strong performers may be considered for increased hours, increased compensation, and expanded regional responsibilities.