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Matlen Silver
Salesforce QA
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Salesforce QA at Matlen Silver Salesforce QA at Matlen Silver in New Vernon, New Jersey Posted in 1 day ago.
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full-time Looking for someone who has hands on automation experience using it for chat and voice testing around service cloud features. Experience 7-10+ years of overall QA experience 4-6+ years of hands-on Salesforce testing Strong Salesforce Service Cloud / Service Console experience. Core Salesforce Service Cloud Omni-Channel / routing Guided Flows / Screen Flows Chat / Messaging / Digital Engagement Voice / CTI / IVR Case Management and Knowledge Automation & Testing Hands-on Salesforce test automation using Provar, Copado CRT, AccelQ, Selenium, or equivalent Functional, regression, integration, E2E, and UAT/IAT testing API testing - Postman, REST/SOAP SQL/SOQL and data validation Jira + Zephyr, TestRail, or similar test management tools CI/CD and Git AI - Strong Plus Agentforce Service Assist Salesforce AI/AI-driven workflows AI response validation/evaluation Prompt variation, negative testing, grounding/Knowledge validation, guardrails, or hallucination testing