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Associate Social Community Manager Publix Super Markets, Inc. - 3.9 Lakeland, FL Job Details Full-time $27.35 - $37.75 an hour 6 hours ago Benefits Work from home Qualifications Community engagement experience YouTube Community management Media monitoring iOS Brand crisis management Digital brand management Mid-level X (Twitter) Crisis management (risk management strategy) Customer service through social media Crisis communication (public relations strategies) Customer engagement Incident response (Crisis management methodologies) Facebook Instagram Full Job Description Publix Super Markets tops the list of privately-owned supermarkets in the US. We hold no long-term debt and continue to grow year after year. Publix and our associates excel in community involvement, volunteerism, and environmental sustainability. Our collective commitment to diversity has contributed to our success in being a great place to work and shop. It's satisfying to work for - and be an owner in - a Fortune 100 company that is widely recognized as a leader in the supermarket industry. Within our Customer Care and Social Media (CCSM) department, the Associate Social Community Manager leads online customer engagement, response strategies, and crisis topic management to ensure customers have the best experience in our social communities and to protect the Publix brand. In Publix's corporate offices, we value in-person interactions, similar to those our store associates have with customers. Many of Publix's corporate offices offer work from home up to two days a week. Each business area implements their policy differently and should be discussed during interviews. What you'll do This position is responsible for developing and leading social media response and engagement strategies and execution on public platforms including but not limited to Facebook, X, Instagram, YouTube, iOS (Apple) and Google Play (Android) apps and review sites. This position is responsible for developing and leading proactive social and online monitoring for Publix, including daily monitoring efforts and crisis management activities. This position is responsible for managing social and online communities and creating opportunities to increase brand affinity and loyalty.