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Performing Arts
Stage Manager
Los Angeles, CA
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Bay Theater Pacific Palisades

Food & Beverage & Theater Manager

Job Description

SUMMARY:
The Food & Beverage Manager oversees all food and beverage service at the theater, including the kitchen, full-service In-Seat Dining in the auditoriums, the bar, and concessions. This role is responsible for guest service, team supervision, inventory and cost control, and compliance with health, safety, and alcohol service laws. Working under the general direction of the General Manager, the Food & Beverage Manager leads a hands-on, guest-focused team and ensures every food and beverage outlet runs efficiently and to the Company's hospitality standards.
This is a hands-on role:
the Food & Beverage Manager is expected to work on the floor, in the auditoriums, behind the bar, and at concessions during peak periods.
ESSENTIAL JOB FUNCTIONS
Food & Beverage Operations Oversee daily operations of the kitchen, In-Seat Dining, bar, and concessions stand. Ensure all guests are greeted promptly and provided with the highest level of customer care. Maintain comprehensive knowledge of all menu items, recipes, portion standards, and service procedures. Ensure food and beverage quality, presentation, and consistency meet Company standards. Ensure the bar, concessions, and service stations are fully stocked, clean, and ready before doors open. Perform daily opening, closing, operational, and administrative duties as assigned. In-Seat Dining Service Lead full-service In-Seat Dining in the auditoriums, ensuring orders are taken, delivered, and closed out with minimal disruption to the film. Oversee guest call or service light systems and ensure servers respond to guest requests promptly. Ensure auditoriums are cleared of dishes and trash and reset between showings in coordination with theater operations. Oversee server cash-outs, tip reporting, and service charge accuracy. Team Leadership Supervise In-Seat Dining Servers, runners, bartenders, and concessions attendants team members. Create and oversee food and beverage schedules to maintain adequate staffing levels per operational needs. Train, coach, and develop team members, ensuring proper onboarding and adherence to the Company's service standards. Manage and document employee performance and disciplinary processes in alignment with Company policy. Monitor and manage employee rest breaks, meal breaks, and overtime in compliance with state labor laws. Conduct pre-shift meetings to communicate daily priorities, specials, and service notes. Inventory, Purchasing & Cost Control Manage inventory of liquor, beer, wine, food, and supplies, including regular counts and accurate records. Place orders and receive deliveries from approved vendors; verify invoices and enter them into Company systems. Control food, beverage, and liquor costs through portion control, waste tracking, and pour standards. Monitor sales and cost reports and work with the General Manager to meet budget goals. Maintain POS menus, pricing, and item availability in coordination with IT and management. Compliance & Safety Ensure all bar staff hold required alcohol service certifications and that certifications stay current. Maintain compliance with health codes, food safety, sanitation procedures, and safety requirements. Ensure all standard operating procedures (SOPs) and Company policies are followed consistently. Report guest incidents, maintenance concerns, and team member injuries promptly to management and HR. Theater Operations Lead daily theater operations, including box office, concessions, auditoriums, lobby, and guest service areas Supervise, train, coach, and develop the theater floor team, ensuring proper onboarding and adherence to the Company's service standards Manage the cleaning crew and ensure the cleanliness and maintenance of all auditoriums, restrooms, and public areas Oversee film projection and audio/visual systems Manage point-of-sale (POS) and network equipment Guest Service & Collaboration Listen, communicate, and work to resolve guest concerns promptly and professionally. Support food and beverage service for private events, screenings, and special activations at the theater. Coordinate with theater operations so food and beverage service runs smoothly around showtimes. Foster effective working relationships with team members, supervisors, guests, vendors, and the venue partner. Follow the venue partner's operating requirements for the building and its equipment. Complete all other duties and functions as assigned by the General Manager. The associate is held accountable for all duties of this job and any additional responsibilities as assigned.
EXPERIENCE & EDUCATION
High school diploma or equivalent required; post-secondary education in hospitality or a related field preferred. Minimum of two (2) years of restaurant or food and beverage management experience in a fast-paced, full-service hospitality or entertainment operation. Experience with inventory management, ordering, and cost control. Proficiency in POS systems, scheduling systems, and Microsoft Office preferred.
JOB REQUIREMENTS
Must be legally authorized to work in the United States. Must be 21 years of age or older. Must be able to read, write, and communicate clearly in English. Must maintain a professional appearance and demeanor at all times. Must be available to work a flexible full-time schedule, including evenings, weekends, holidays, and special events. Must be dependable and reliable regarding attendance, punctuality, and follow-through. Must be able to work independently, exercise sound judgment, and remain calm under pressure. Must possess strong organizational, multitasking, and time-management skills. Must be able to resolve conflicts diplomatically and handle guest issues with tact. Must demonstrate strong leadership, with the ability to motivate and develop staff. Willingness to learn and adapt to new systems or procedures as needed. Must conduct oneself in accordance with the Company's policies and procedures at all times.
WORK CONDITIONS
Must be able to stand, walk, lift, twist, and bend for extended periods throughout the shift. Must be able to lift and/or move up to 25 pounds regularly and up to 60 pounds occasionally (such as kegs, cases, and supply deliveries). Manual dexterity and coordination are required for bartending, food handling, and administrative tasks. Must be able to work in environments with varying noise levels, lighting, and temperatures, including walk-in coolers. Must be able to work variable shifts, including mornings, late nights, weekends, and holidays. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pay:
$73,000.00 - $85,000.00 per year
Benefits:
401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance
Education:
Bachelor's (Preferred)
Experience:
Food and beverage: 4 years (Required) Restaurant management: 2 years (Required)
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Health Insurance
  • Dental Insurance
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