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The Role Manage new and existing customer accounts for The Uniform Solution by prospecting for new business, developing account plans, and closing expansion, cross-sell, and upsell opportunities. Build stakeholder relationships, understand customer needs, maintain sales pipelines and CRM records, advocate for customers, and meet sales targets through strategic outreach and effective negotiation. Summary Generated by Built In It's fun to work in a company where people truly BELIEVE in what they're doing! Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

Job Summary :

We are seeking an Account Manager with a strong hunter mentality! As an Account Manager at The Uniform Solution, part of Fullsteam you will be responsible for both driving new business through outbound prospecting and growing existing customer relationships through expansion and upsell opportunities.

What sets this role apart:

Develop new business through outbound prospecting and strategic outreach Identify and close expansion, cross-sell, and upsell opportunities within existing accounts Operate with an ownership mindset and a passion for achieving and exceeding sales goals

Responsibilities and Duties:

Develop and maintain strong relationships with key stakeholders with new and existing customer base through phone, video, email and face to face to understand their business goals and challenges. Create and execute strategic account plans to identify growth opportunities and drive expansion within assigned accounts. Deeply understand customers business needs and match to qualifying products and solutions. Identify and pursue opportunities to upsell and cross-sell additional products and services that align with customer needs and objectives. Serve as the voice of the customer within the organization, advocating for their needs and ensuring they receive the highest level of service. Maintain an accurate record of sales activities, leads, and opportunities in the CRM system. Develop and manage a sales pipeline of opportunities to achieve monthly, quarterly, and annual targets. Leverage sales dashboards to understand where to focus your time and activities.

Skills and Competencies:

Excellent interpersonal skills with the ability to build and maintain strong relationships with customers and internal stakeholders. Ability to think strategically and identify new business opportunities with new accounts and growth opportunities within existing accounts. Strong understanding of sales processes and techniques for outbound prospecting as well as upselling and cross-selling. Excellent verbal and written communication skills, with the ability to present information clearly and persuasively. Strong problem-solving skills with the ability to address and resolve customer issues effectively. Ability to analyze customer data, market trends, and account metrics to inform strategy and decision-making. Exceptional organizational and time management skills and attention to detail with the ability to manage multiple accounts and priorities simultaneously. In-depth understanding of the software technology industry and market dynamics. Outstanding knowledge of MS Office and proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success tools. Fast and adaptative learner, focused on improving customer and business processes. Advanced negotiation skills. Driven by achieving and exceeding targets, with a strong focus on results.

Experience and Education Requirements:

Bachelor's degree in Business, Marketing, Technology, or a related field preferred. 3+ years of experience in software sales, preferably within the SMB and mid-market segments. Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law. Read Full Description Skills Required 3+ years of experience in software sales, preferably serving SMB and mid-market segments Bachelor's degree in Business, Marketing, Technology, or a related field Strong outbound prospecting, upselling, and cross-selling skills Experience with CRM software such as Salesforce or HubSpot Knowledge of Microsoft Office and customer success tools Advanced negotiation skills Fullsteam Compensation & Benefits Highlights The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fullsteam and has not been reviewed or approved by Fullsteam. About This Summary Leave & Time Off Breadth — Flexible PTO, paid company holidays, and paid parental leave are part of the package. Feedback suggests time-away flexibility is a notable plus alongside remote options. Retirement Support — A retirement savings plan includes a company match, complemented by role-dependent short- and long-term incentives. Feedback suggests this foundation supports longer-term financial security. Healthcare Strength — Medical, dental, and vision coverage are offered with HSA/FSA options, company-paid life insurance, and support services such as an EAP and Health Advocate. Feedback suggests the core health benefits cover essential needs. Learn more about Fullsteam's Compensation & Benefits → Fullsteam Insights What's It Like to Work at Fullsteam? Fullsteam Culture & Values Fullsteam Career Growth & Development What's the Work-Life Balance Like at Fullsteam? Fullsteam Leadership & Management Fullsteam Company Growth, Stability & Outlook View all jobs at Fullsteam View Fullsteam Profile Report Job