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Account Manager / Liaison The Sterling Choice Brisbane, CA Job Details Full-time From $80,000 a year 20 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Food provided Qualifications Interpersonal skills Catering experience English Driver's License Attention to detail Conflict management Productivity software Associate's degree Full Job Description Account Manager -

Liaison Location:

Brisbane, CA Compensation:

$80,000 About the Role The Sterling Choice is partnering with one of the world's largest air services and flight catering providers to identify an Account Manager. This person will be the main point of contact for assigned airline clients. They'll build strong relationships, understand each customer's needs, and make sure catering service is delivered seamlessly. It's a good fit for someone with a high-volume hospitality background who's detail-oriented, can manage multiple accounts at once, and stays calm when issues come up. Why You'll Like It Free Medical, Dental and Vision, plus 401(k) Free breakfast, lunch and dinner during your shift Direct ownership of airline client relationships at a global company How You'll Spend Your Time Client Relationships Maintain proactive, ongoing relationships with assigned airline accounts and their representatives Liaise with the local customer station team on operational issues Handle inquiries, resolve issues, and follow up with customers on the actions taken Support contract, pricing and service agreement discussions with clients Daily Operations Keep day-to-day operations on schedule using the most current documentation Communicate daily with department managers and attend the daily operations briefing Follow up with the right departments to make sure open issues get resolved Make sure equipment inventories are taken and communicated on time according to customer schedules Menu and Cycle Changes Support the Executive Chef with menu presentations and special presentations Support Production with airline cycle changes, including menu meetings and coordinating purchases with the buyer Quality and Accuracy Monitor customer loading and billing for accuracy Coordinate kitchen evaluations and make sure department managers respond in a timely way Maintain a daily customer discrepancy log and track action plans through to resolution Ensure compliance with customer safety and equipment policies Other duties as assigned What You Bring Associate's degree required; Bachelor's preferred 2+ years in high-volume hospitality preferred Strong communication skills, including conflict management, with a track record in customer service Proficiency in Microsoft Office, including Excel Excellent attention to detail and ability to multi-task Valid driver's license Ability to obtain an airport security badge (requires a TSA background check) Ability to read and write in

English Pay:

$80,000

Benefits:

401(k) Medical, Dental and Vision Free daily meals during shift

Work Location:

In person

Pay:

From $80,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person