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Account Manager / Representative
Murrieta, CA
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Nightingale's Hospice

Hospice Account Manager

Job Description

Hospice Account Manager The Hospice Account Manager is responsible for developing and maintaining strong referral partnerships, increasing awareness of hospice services, and supporting the growth of Nightingale's Hospice through strategic business development and account management. This position develops and implements marketing strategies, identifies new business opportunities, strengthens existing referral relationships, and works collaboratively with intake and admissions teams to support timely and appropriate access to hospice care. The successful candidate is a relationship-driven healthcare sales professional who understands the importance of compassionate care, effective communication, and sustainable business growth. Essential Job Functions and Responsibilities Business Development and Account Management
  • Develop and maintain productive relationships with physicians, hospitals, skilled nursing facilities, assisted living communities, and other healthcare referral partners.
  • Identify and cultivate new referral opportunities while strengthening existing accounts to support territory growth.
  • Conduct regular sales calls, account visits, presentations, and follow-up activities to maintain engagement with referral sources.
  • Identify referral partner needs, resolve service concerns, and coordinate appropriate follow-up to support strong working relationships.
  • Meet established monthly, quarterly, and annual business development and performance goals. Hospice Education and Community Outreach
  • Educate healthcare professionals, community partners, patients, and families about hospice philosophy, services, eligibility criteria, and the benefits of timely hospice referrals.
  • Represent Nightingale's Hospice at professional meetings, community events, educational programs, and networking activities.
  • Promote awareness of hospice services while supporting informed decision-making, patient choice, and clinically appropriate referrals.
  • Communicate referral partner feedback and service opportunities to appropriate internal teams.
  • Assess market conditions, referral patterns, and growth opportunities to develop and implement effective territory marketing plans.
  • Maintain a comprehensive understanding of the hospice market, including key referral sources, payer groups, relevant government agencies, and competitor positioning.
  • Monitor competitor activity and changing market conditions, providing recommendations to leadership to support strategic planning.
  • Monitor marketing activities and associated expenses to promote cost-effective use of resources.
  • Serve as a liaison between referral partners and internal teams to support responsive service and effective coordination.
  • Communicate referral trends, account opportunities, and service concerns to leadership.
  • Maintain accurate records of account activity, business development efforts, and performance results using designated reporting systems.
Qualifications Required Qualifications Demonstrated ability to establish and maintain professional relationships and achieve business development goals. Strong communication, presentation, interpersonal, and organizational skills. Ability to work independently, prioritize responsibilities, and manage a field-based territory. Valid driver's license, reliable insured vehicle, and ability to meet organizational driving requirements. Preferred Qualifications Experience in hospice, home health, post-acute care, senior living, or a related healthcare setting. Knowledge of hospice philosophy, services, referral processes, and eligibility Experience with territory planning, account development, market analysis, and performance reporting. Benefits Nightingale's Hospice offers a competitive benefits package designed to support the well-being of benefit-eligible employees, including:
  • 401(k) retirement savings plan
  • Paid vacation, sick leave, and holidays
  • Medical, dental, and vision insurance Compensation Compensation is based on relevant experience and qualifications.
Work Requirements This position requires regular travel to meet with referral partners and participate in business development and community outreach activities.
Pay:
$63,900.00 - $77,100.00 per year
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • Sick Leave
  • 401(k) Plans
  • Other Retirement and Savings
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