Find & Apply For Account Manager / Representative Jobs in Medley, Florida

Position Summary The Account Specialist provides guidance and general information to customers regarding transportation requirements to and from the countries we service. This role manages rate variations by commodity and ensures effective coordination of shipments, delivering a high level of service and customer satisfaction.

Geographic Region Please note:

Applications from outside the geographic region of the position will not be considered.

Qualifications Required:

1-2 years of experience in Customer Service, Traffic, and/or Rates within the logistics industry. Ocean transportation experience is preferred! In lieu of direct industry experience: 1-2 years of customer service experience plus certification/education in logistics or related field (completed or currently pursuing). High school diploma or equivalent. Bilingual (English & Spanish) at an intermediate to advanced level in a professional/business setting. Proficiency in MS Word, Excel, and Outlook (intermediate level). Strong organizational and time management skills with ability to prioritize tasks and meet deadlines. Strong attention to detail and accuracy. Ability to build and maintain effective relationships with customers and colleagues. Flexibility to adapt to changing market conditions and business needs. Strong problem-solving skills and ability to make sound decisions within established guidelines. Ability to multi-task and thrive in a fast-paced, team-oriented environment. Availability to work extended hours, holidays, and/or weekends as required.

Duties & Responsibilities Primary Responsibilities:

Receive, research, and respond to customer inquiries promptly, providing alternatives when issues remain unresolved. Manage assigned customer accounts, keeping clients informed on all aspects of their shipments and ensuring effective service delivery. Secure bookings and coordinate across divisions to guarantee successful execution. Handle a high volume of incoming customer calls and requests. Arrange the most efficient mode of transportation to meet customer requirements, from origin to final destination. Coordinate delivery appointments with Inbound and Intermodal Departments. Monitor vessel schedule changes and communicate updates to customers in assigned regions. Prepare and distribute reports to keep customers informed of inventory at ports and facilities, helping minimize demurrage and per diem charges. Track shipments and documentation through appropriate channels as required.

Core Focus:

Deliver high-quality customer service that ensures satisfaction, fosters long-term relationships, and supports company goals.

Job Type:

Full-time Pay:

$50,000.00 - $54,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Vision insurance Application Question(s): This position offers a salary of up to $54,000. Does that align with your expectations?

Experience:

Logistics:

2 years (Required)

Language:

English (Required) Spanish (Required) Ability to

Commute:

Medley, FL 33166 (Required) Ability to

Relocate:

Medley, FL 33166: Relocate before starting work (Required)

Work Location:

In person