Find & Apply For Account Manager / Representative Jobs in Pinellas Park, Florida

Account Manager - Commercial Cleaning & Janitorial Services Elite Service Solutions Pinellas Park, FL Job Details Full-time $50,000 - $55,000 a year 14 hours ago Qualifications Quality control corrective actions Safety data sheet (SDS) reading Managing customer accounts Managing commercial facilities cleaning teams Team member evaluation Customer relationship building HR communication Coaching Staff scheduling Routine inspections Performance feedback (performance evaluation method) Post-sales issue resolution Personnel records management Managing clients in a customer support role Disciplinary action management Employee attendance management Driver's License Staff policy implementation Team training Customer relationship management Custodial experience Training & development Business operations Workforce management Account management Quality control records management Cleaning and sanitation quality assurance Staffing management Stakeholder relationship building Chemical safety protocols

Full Job Description Benefits:

Bonus based on performance Competitive salary Free uniforms About the

Role:

Elite Service Solutions is looking for a driven and experienced Field Operations Manager to lead our commercial cleaning and janitorial teams across the Pinellas County, FL area. This is a hands-on leadership role where you'll oversee daily field operations, ensure top-tier service quality, and build a motivated workforce. If you thrive in a fast-paced environment and take pride in operational excellence, we want to hear from you!

Responsibilities:

Supervise and coordinate janitorial and commercial cleaning crews across multiple client sites Conduct routine site inspections and quality control audits to ensure service standards are met Recruit, train, and develop field staff including janitors, cleaners, and team leads Manage employee scheduling, shift coverage, and labor deployment for optimal efficiency Serve as the primary point of contact for client accounts, addressing concerns and maintaining strong relationships Monitor supply inventory, equipment maintenance, and janitorial product usage Ensure compliance with OSHA safety standards, cleaning protocols, and company policies Report on operational KPIs, staffing issues, and client feedback to senior management

Requirements:

3+ years of experience in janitorial, commercial cleaning, or facilities management operations Proven supervisory or management experience leading field-based teams Strong knowledge of commercial cleaning standards, equipment, and chemical safety (MSDS/SDS) Excellent communication and client relationship management skills Ability to manage multiple job sites and prioritize tasks in a dynamic environment Valid driver's license and reliable transportation for daily site visits Proficiency with scheduling software, mobile apps, or workforce management tools is a plus Establish clear performance expectations and hold personnel accountable. Conduct employee performance evaluations and address performance concerns promptly. Provide ongoing training, coaching, and corrective action when necessary. Ensure employees and subcontractors follow company policies, safety procedures, and quality standards. Maintain accurate employee schedules, attendance records, and operational documentation. Communicate employee-related matters, including new hires, terminations, attendance issues, and disciplinary concerns, to management and HR promptly. Serve as a primary point of contact for assigned clients regarding daily service operations. Build and maintain professional relationships with clients, property managers, and facility representatives. Respond promptly to client complaints, concerns, and service requests. Investigate service deficiencies, implement corrective actions, and follow up to ensure resolution. Conduct routine quality-control inspections and document findings. Participate in client walkthroughs, site orientations, and operational meetings. Proactively identify opportunities to improve service quality and client satisfaction.

About Us:

Elite Service Solutions is a trusted provider of commercial cleaning and janitorial services serving businesses throughout the Pinellas Park and greater Tampa Bay area. Our clients rely on us for consistent, high-quality results and our team members stay because we invest in their growth, reward hard work, and foster a culture built on respect and reliability. Join a company where your leadership makes a real difference every single day.