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TS
The Sign Brothers
Account Manager
Job Description
Account Manager The Sign Brothers Bogart, GA Job Details Full-time $50,000•$75,000 a year 3 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Measuring tapes Managing customer accounts Customer communication Google Docs Customer service Client communication Client relationship development Schedule management Customer relationship management Client management Creative problem-solving Account management Critical thinking Project planning phase Full Job Description Job Purpose Account Managers are LEADERS. They consult with potential and existing clients to help them determine the best options for their Commercial and Architectural Signage needs. They are team players who lead the charge in organization, details and punctuality throughout the lifespan of the project. Account Managers represent The Sign Brothers on the highest level by setting the tone and expectations from the earliest beginnings. Company Culture Our company culture sets us apart from all other sign companies. We have 5 Core Values that all employees have committed to memory and live by, they are not just pretty words that we have posted on the wall. These values are a filter with which we make decisions and hold ourselves accountable to. If these resonate with you, then perhaps we should talk. 1. Integrity 2. Quality 3. Do What's Best for the Customer 4. Help Your Fellow Man 5. Make It Better Duties and Responsibilities Accountable for the management of multiple projects while meeting all quality and productivity targets according to the forecast and/or scheduling timelines. Prioritize projects daily. This includes communication with Production, Install, and Design department and the client regarding project progression, delays and issues. Work daily with the design team and estimation team to clearly and efficiently communicate project notes. Understand each project's scope and proactively communicate needs to client and internal team. Ensure standard procedures are being used for completing projects on time and on budget. Set and manage customer expectations for project timelines by the use of Gantt Chart Methodology Interface and initiate action with appropriate departments not aligning with the project timeline. Initiate action with required departments or personnel to eliminate issues that prevent poor or inconsistent quality, slow turn times, and reproductions. Help to ensure consistent, dependable and predictable quality throughout the departments. Support Continuous Improvement initiatives and morale Oversee and assess final labor and material costs for continuous improvement Conduct consistent meetings for projects with high volume or complexity Accountable for the organization and cleanliness of the Account Manager's desk & area Properly qualify ideal clients, and understand and manage not so ideal clients. Confront and solve internal conflicts with intentionality, compassion and empathy. Complete work orders and pre-production checklists entirely and accurately, and in a timely fashion. Give thanks and praise when it is deserved. Keys to Success Communicate openly, honestly and frequently Work as a team within the department and with other departments Foster a culture of mutual respect, innovation, and pride Value the full involvement and input of all employees Provide a clean, safe and ethical work environment Establish clear accountability and provide others with authority to achieve their goals Cultivate new leaders Qualifications Bachelor's degree preferred 2-3 years sign industry experience 1-2 years Account or Project Management experience a plus Ability to lead a team, and create and execute a complex plan. Strong communicator, integrity and a leader Professional Certifications are a plus Strong knowledge of MS Suite, Excel, Shopvox, Google Docs, Google Sheets, & Graphic design programs are a plus Working Conditions Conditions include being outdoors occasionally during hot and cold weather days. Some late evenings and weekends are occasionally needed. Physical Requirements Some days there are physical demands such as standing for long periods of time while meeting with clients. Proficiency with tape measure and comfort on a 20' ladder. Direct Reports All Account Managers report directly to the Sales Manager or General Manager depending on the current structure of the company.