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Account Manager / Representative
Hoffman Estates, IL

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The Center for Association Resources

Associate Association Manager

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Job Description

Associate Association Manager Provides account, meeting, and membership support by answering member and prospect queries, providing meeting planning and onsite logistical support, delivering daily membership support, serving on committees, providing database queries and reports, and contributing ideas to improve processes and the member experience. The ideal candidate should exhibit a careful attention to detail, a spirit of helpfulness, an engaging, confident personality, and a commitment to excellence. Job Duties - Essential Functions Develop strong working relationships with client leadership, membership, prospects, and team members Provide a consistent quality level of timely, thorough and responsive service Provide logistical support and attend client conferences, meetings and events including organizing and scheduling meetings and conference calls, taking minutes, setting up meeting rooms, serving as liaison for speakers and exhibitors, onsite meeting support, and event registration Manage daily membership activities to support recruitment, retention and engagement including answering member and prospect inquiries, managing new applications and renewals, onboarding new members, and ensuring members receive a positive customer experience. Attend, contribute to, and run committee meetings Perform data entry and manage client databases Analyze data and provide reports Position Requirements (Knowledge, Skills, Abilities) Bachelor's degree or equivalent work experience preferred Proficiency in Microsoft Office and database software applications as well as the ability to learn new computer systems Exceptional organizational skills, close attention to detail, and the capacity to simultaneously handle multiple activities with changing priorities Ability to work independently and as part of a team, solve problems, and be self-motivated Excellent verbal communication, interpersonal, and relationship-building skills, and ability to work with a variety of personalities Excellent written communication that are free from error, use proper grammar, and clearly and succinctly convey the intended message Work within a fast paced, multitasking environment Some travel
Job Type:
Full-time Pay:
$52,000.00 - $58,000.00 per year
Benefits:
Dental insurance Health insurance Paid time off Vision insurance
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • Health Insurance
  • Dental Insurance
  • Vision Insurance