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Account Manager / Representative
Morton, IL
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Now viewing: Equipment Rental & Customer Service Specialist
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American Rental

Equipment Rental & Customer Service Specialist

Job Description

American Rental |
Morton, IL Pay:
$18.00-$20.00 per hour
Job Type:
Full-Time | Approximately 40 Hours per Week Welcome to American Rental! Are you outgoing, hardworking, and someone who genuinely enjoys helping people? Do you like staying active, learning new skills, and working in an environment where no two days are exactly alike? At American Rental, we're looking for someone who brings positive energy, takes pride in their work, and believes great customer service makes all the difference. We rent tools and heavy equipment to homeowners and contractors, helping them successfully complete their projects. This is a unique, hands-on position that combines customer service, equipment operation, maintenance, and teamwork. While your daily responsibilities will have a consistent structure, the variety of customer needs, projects, and changing priorities ensures no two days are exactly alike. Customer Service & Rental Operations Welcome customers with a friendly, outgoing, and professional attitude. Answer phone calls and assist customers with rental questions. Help customers select the right tools and equipment for their projects. Create rental contracts, process transactions, and maintain accurate records. Complete equipment check-ins and check-outs using inspection software. Demonstrate proper and safe equipment operation to customers. Equipment & Yard Responsibilities Inspect, clean, and prepare equipment for its next rental. Perform routine maintenance, including pressure washing, greasing, checking fluids, and general upkeep. Safely operate equipment to verify proper functionality. Assist customers with loading and unloading equipment. Maintain a clean, organized, and professional facility. Teamwork & Daily Operations Take initiative and stay productive without needing constant direction. Support teammates wherever help is needed. Follow company policies, safety procedures, and standard operating procedures. Adapt to changing priorities while maintaining attention to detail. Work both indoors and outdoors throughout the year. We're not just looking for someone to fill a position. We're looking for someone who genuinely cares about people, takes ownership of their work, and wants to be part of a strong team.
Our ideal team member:
Has an outgoing, positive personality and enjoys interacting with customers. Takes pride in providing excellent customer service. Is dependable, punctual, and brings a strong work ethic. Is coachable, eager to learn, and open to feedback. Pays attention to details and understands the importance of accuracy. Enjoys hands-on work and isn't afraid to get their hands dirty. Takes initiative and finds productive ways to contribute. Works well independently and as part of a team. Is comfortable learning new technology and software. Previous equipment or mechanical experience is a plus but not required. We provide hands-on training and are committed to helping our team members build their knowledge and skills. Why Work at American Rental? We believe great teams are built through accountability, respect, communication, and a willingness to help one another. Our team works hard, supports each other, and takes pride in providing every customer with a positive experience worth sharing. You'll enjoy a balance of structured responsibilities and variety throughout your workday. One moment you may be helping a homeowner find the right tool, and the next you could be operating equipment, preparing rentals, or assisting a teammate with a project. If you're someone who enjoys people, stays disciplined, and wants to continuously learn and improve, we'd love to meet you!
Pay & Benefits Pay:
$18.00-$20.00 per hour, based on qualifications and experience.
Benefits include:
Health, Dental & Vision Insurance 401(k) with Company Matching Paid Time Off Employee Discounts On-the-Job Training Opportunities for Advancement Overtime Opportunities Based on Business Needs Full-Time | Approximately 40 Hours per Week Our operating hours are:
Monday-Friday:
6:30 AM-5:00
PM Saturday:
6:30 AM-3:00 PM Our full-time team members typically work four days per week, averaging 40 hours.
Availability Requirements:
Must be available to work scheduled shifts during our operating hours. Must be available to work at least two Saturdays per month. Additional hours and Saturday shifts may be required during busier seasons. Dependable attendance, punctuality, and schedule communication are essential. We value work-life balance and strive to provide a consistent, organized schedule while meeting the needs of our customers. Position Requirements Ability to reliably commute to 620 Harding Road, Morton, IL 61550. Ability to work on-site in a physically active environment. Willingness to work indoors and outdoors in varying weather conditions. Ability to safely assist with equipment handling, loading, unloading, and maintenance. Safety-toe footwear required. Ready to Join Our Team? We're looking for someone who brings the right attitude, energy, and commitment to doing great work. Email your resume and cover letter to briley@americanrental.com. Learn more about American Rental at www.americanrental.com . Call the store for a phone interview 309.263.7368 We look forward to hearing from you!
Pay:
$18.00 - $20.00 per hour Expected hours: 40.0 - 50.0 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Health Insurance
  • Dental Insurance
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