Find & Apply For Account Manager / Representative Jobs in Prairie Village, Kansas

The Probate Law Center is seeking a compassionate, organized, and dependable Client Intake Coordinator to serve as the first point of contact for individuals and families seeking legal assistance. Our clients are often contacting us during stressful and emotional periods involving the death or incapacity of a loved one, family conflict, or uncertainty about the legal process. The ideal candidate will be able to listen with empathy, gather information carefully, and help each prospective client understand the next steps in our intake process. This position may be structured as either full-time or approximately 32 hours per week. Primary Responsibilities Answer incoming telephone calls in a professional and compassionate manner Respond to inquiries received by email, website forms, and other communication channels Gather relevant information about each prospective client and legal matter Accurately enter prospective-client information into the firm's case-management and intake systems Identify the general nature of the legal matter and obtain the information needed for attorney review Schedule consultations and explain the firm's consultation process Send intake forms, engagement documents, and other routine communications Follow up with prospective clients regarding missing information or documents Maintain organized and complete intake records Assist with conflict-check procedures Protect confidential and sensitive information Coordinate with attorneys and staff to ensure that new matters move smoothly through the intake process Perform other administrative and client-service duties as needed The Client Intake Coordinator does not provide legal advice but must be able to communicate the firm's procedures clearly and confidently. Ideal Candidate The ideal candidate will: Be empathetic and patient with people experiencing grief, stress, or family conflict Communicate clearly and professionally by telephone, email, and in person Be highly organized and attentive to detail Be comfortable gathering detailed and sometimes sensitive information Possess strong computer and data-entry skills Be able to learn new technology and office systems Manage multiple inquiries and follow-up tasks without losing track of details Exercise good judgment and maintain confidentiality Be dependable, self-directed, and comfortable working as part of a team Have a genuine interest in the law and in helping people navigate difficult circumstances Prior law-office experience is helpful but is not required. This position may be an excellent opportunity for someone beginning a legal career or seeking to transition from another field, particularly customer service, healthcare, social services, education, hospitality, or office administration. Position Details Full-time or approximately 32 hours per week In-person position in Prairie Village, Kansas Professional law-office environment Training provided on the firm's intake procedures, practice areas, and technology About the Firm The Probate Law Center is a Kansas City-area law firm focused on probate, trust administration, guardianship, conservatorship, and fiduciary litigation in Kansas and Missouri. We help individuals and families address complicated legal issues that often arise during some of the most difficult periods of their lives. We value compassion, accuracy, professionalism, teamwork, and responsive client service.

Pay:

$22.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

Health insurance Paid time off

Work Location:

In person