Find & Apply For Account Manager / Representative Jobs in Concord, Massachusetts

Overview We are seeking an experienced Personal Lines Account Manager & Team Lead to oversee a dedicated personal lines book of business while serving as the operational and strategic anchor for our personal lines division. This role bridges high-touch client service with strategic leadership. You will handle end-to-end policy management while supporting/guiding carrier selection/interactions , refining agency workflows, and mentoring team members. If you are a proactive insurance professional who thrives on operational accuracy, market strategy, and elevated client relationships, this is an opportunity to directly shape our agency's continued growth. This is a critical, fast-tracked hire for an independent agency seeking a licensed professional who can step in quickly, lead with confidence, and deliver a high level of client service from day one. Key Responsibilities

Team Leadership:

Oversee personal lines account managers (2), handle workflow distribution, and serve as the technical referral point for complex risks.

Account Management:

Manage, service, and retain a high-value book of personal lines business (Auto, Home, Umbrella, Flood).

Client Advisory/Consultation:

Review client coverage, identify gaps, rewrite policies, and cross-sell/up-sell where appropriate.

Carrier Relations:

Utilize diverse carrier portals to remarket accounts, resolve underwriting issues, and secure competitive pricing. Qualifications (Required)

• Active Massachusetts Property & Casualty (P&C) License (Do not apply without this).
• 3+ years of personal lines experience within an independent insurance agency.
• Strong technical knowledge of personal lines insurance products and underwriting guidelines.
• Proven ability to lead, mentor, or manage team workflows. Qualifications (Preferred / Plus)
• Proficiency with agency management systems such as AMS360
• Experience with high-net-worth insurance carriers

Pay:

$70,000.00 - $75,000.00 per year

Benefits:

401(k) Health insurance Paid time off Application Question(s): Can you reliably commute to the Concord/Bedford Mass area?

Experience:

Insurance Agency:

3 years (Required)

License/Certification:

Property & Casualty Insurance License (Required)

Work Location:

In person