Find & Apply For Account Manager / Representative Jobs in Mendon, Massachusetts

Position Overview M&M Medical Supply is seeking a motivated, personable, and goal-oriented individual to join our team as a Field Operations & Account Relations Representative. This position combines medical equipment deliveries, physician office support, account management, and referral relationship development. The ideal candidate is dependable, outgoing, self-motivated, and comfortable interacting with healthcare professionals. We are looking for someone who takes initiative, builds strong relationships, and is goal-oriented with a focus on maintaining existing accounts, expanding relationships, and identifying new referral opportunities. Key Responsibilities Field Operations & Deliveries Deliver durable medical equipment (DME) and supplies to hospitals, physician offices, clinics, and other healthcare facilities. Ensure deliveries are accurate, timely, and properly documented. Coordinate delivery schedules and routes with the operations team. Assist with inventory replenishment and product availability at participating healthcare facilities. Communicate supply needs, delivery issues, and opportunities for process improvements. Account Management & Referral Development Manage and strengthen relationships with existing physician offices, hospitals, clinics, and referral partners. Conduct regular account visits to maintain relationships, assess satisfaction, and identify additional service opportunities. Proactively identify and establish relationships with new referral sources. Coordinate lunch-and-learns, office visits, product demonstrations, and educational opportunities. Educate healthcare offices on available products, services, and referral processes. Follow up on account needs, outstanding issues, and new business opportunities. Work toward established outreach and account development goals. Collaborate with leadership to support continued growth and expansion of referral relationships. Administrative & Reporting Maintain accurate records of office visits, account activity, new contacts, and follow-up opportunities. Track progress toward established account management and referral development goals. Provide regular updates to management regarding account activity and potential growth opportunities. Coordinate with internal teams to ensure referral partners receive timely support. Assist with marketing materials, outreach campaigns, and special events as needed. Qualifications Previous experience in healthcare, medical supplies, customer service, field operations, account management, or relationship development preferred. Strong communication and interpersonal skills. Comfortable visiting physician offices and speaking with healthcare professionals. Highly organized with the ability to manage multiple priorities independently. Professional appearance and positive attitude. Valid driver's license and acceptable driving record. Ability to lift and transport medical equipment, with or without reasonable accommodation. Basic computer skills and ability to maintain accurate activity records. Familiarity with durable medical equipment or healthcare referrals is a plus, but not required. What We're Looking For We're looking for a self-motivated, goal-oriented individual who takes ownership of their responsibilities and actively looks for opportunities to grow the business. The ideal candidate will be equally comfortable making deliveries, managing existing accounts, introducing our services to new physician offices, and coordinating educational opportunities. This position requires someone who can work independently, follow through on commitments, and contribute to both operational efficiency and the continued growth of our referral network.

To Apply:

Please submit your resume and a brief description of your relevant experience.

Pay:

$25.00 - $28.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) 3% Match Opportunities for advancement Paid time off Professional development assistance

Experience:

Relationship building: 1 year (Required)

DME:

1 year (Preferred) Ability to

Commute:

Mendon, MA (Preferred)

Work Location:

In person