Find & Apply For Account Manager / Representative Jobs in Newburyport, Massachusetts

Do you thrive in a fast-paced, ever-changing environment where every day presents a new challenge? Are you energized by leading technical teams, solving complex problems, and working with a wide range of technologies across multiple client environments? Working in a Managed Services Provider (MSP) is unlike supporting a single organization. It requires adaptability, strong leadership, technical curiosity, and the ability to balance competing priorities while delivering an exceptional client experience. You'll have the opportunity to work with diverse infrastructures, cloud platforms, networking technologies, cybersecurity solutions, and business applications—continually expanding your knowledge while helping clients succeed. If you're looking for a leadership role where you can make a meaningful impact, mentor engineers, improve operational excellence, and continuously learn new technologies, we'd love to hear from you. As a recipient of the "MSP 501 Award from Channel Futures" , we're proud to be recognized among the industry's top managed service providers. About the Role The Technical Account Manager is a technically fluent, client-facing commercial role weighted evenly between managing an assigned set of anchor accounts and developing new business. This role translates between client business problems and company technical capability, and it is the reason technical credibility shows up in the room before an engineer is assigned. Success requires enough depth to hold a real conversation about Microsoft 365, security, networking, and compliance, combined with the discipline to develop new logos rather than living exclusively inside existing relationships. This is a hybrid position that primarily works from the office, with onsite client visits throughout the Greater Boston Metro area. A reliable personal vehicle is required (public transportation is not sufficient). Mileage reimbursement is provided. Key Responsibilities Manage and grow relationships with assigned client accounts. Identify and develop new business opportunities within your territory. Lead discovery conversations to understand business, technical, and compliance needs. Translate client objectives into technology solutions and service recommendations. Partner with engineering and leadership teams to scope and position managed services, security, and compliance solutions. Support client onboarding, business reviews, and account planning efforts. Maintain pipeline, forecasting, and account activity in CRM systems. Minimum Qualifications 5+ years of experience in technical support, systems engineering, solution consulting, or technical sales. 2+ years in a client-facing role with responsibility for revenue growth, account management, or business development. Working knowledge of Microsoft 365, networking, security, identity, endpoint management, and compliance concepts. Strong ability to communicate technical concepts to non-technical decision-makers. Experience using CRM platforms and Microsoft Office applications. Ability to travel within the assigned territory. Preferred Qualifications Experience in an MSP or technology services environment. Background scoping managed services, migration, or security projects. Familiarity with HIPAA, CMMC, or other regulated industries. Experience with ConnectWise, NinjaOne, or similar platforms. Technical engineering or service desk background transitioning into a commercial role. Preferred Certifications Microsoft

AZ-900, SC-900, MS-102, SC-300

Fortinet NSE Certifications HIPAA or CMMC-related credentials Physical Requirements Ability to sit, stand, and work at a computer for extended periods. Ability to travel to client and prospect sites within the assigned territory. Valid driver's license and reliable transportation required.. Benefits We believe great people deserve great benefits.

Our comprehensive package includes:

Competitive base salary Performance-based bonus pool participation Generous Paid Time Off (PTO) Comprehensive, high-quality health insurance 401(k) with company matching Company-paid, approved technical certifications Ongoing professional development and career growth opportunities Healthy work-life balance Opportunity to work alongside a highly skilled team supporting a diverse technology stack across multiple industries Velonex Technologies fosters an environment that is both challenging and rewarding - fast-paced fun environment with a talented team of smart people who care. Velonex strives to create an atmosphere of teamwork that allows for personal growth and development with a history of great retention and advancement opportunities. We deliver technical excellence manifested in the high quality, reliability, and manageability of client networks.

• EEO Statement
• Velonex Technologies is an equal opportunity employer. Our Core Values are who we are and in everything we do:
• We serve others
• We are committed to continuous improvement
• We are learners & sharers of knowledge
• We strive for excellence
• We do everything with honesty and integrity

Job Type:

Full-time Pay:

$80,000.00 - $90,000.00 per year

Benefits:

401(k) 401(k) 3% Match Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Are you willing to travel to the Greater Boston Metro area? Do you have a valid license and reliable car?

Experience:

Technical Support:

5 years (Required)

Technical Sales:

5 years (Required) Account management: 2 years (Required)

Location:

Newburyport, MA 01950 (Preferred)

Work Location:

Hybrid remote in Newburyport, MA 01950