Find & Apply For Account Manager / Representative Jobs in Ferndale, Michigan

Entry Level Account Representative Equinox Collective - 1.0 Ferndale, MI Job Details Full-time $60,000 - $65,000 a year 16 hours ago Qualifications Customer communication Full Job Description Equinox Collective is a people-first firm dedicated to creating exceptional customer experiences while representing industry-leading telecommunications brands. We value professionalism, teamwork, integrity, and a customer-focused approach. We believe great customer relationships are built through clear communication, personalized support, and reliable service. We are seeking a Full-Time Entry Level Account Representative to serve as a trusted resource for customers interested in AT&T Fiber services. In this role, you'll work directly with customers to answer questions, assist with account setup, provide product education, and ensure each customer has a smooth and positive experience from initial consultation through installation. While you'll help customers find the best solutions for their needs, your primary focus is building lasting relationships through outstanding account support and customer service. Core Functions of the Entry Level Account Representative Assist customers with new account setup, enrollment, service activation, and installation scheduling to ensure a seamless onboarding experience. Serve as a knowledgeable resource by answering questions about AT&T Fiber products, services, and account features. Maintain accurate customer records and assist with account updates, documentation, and follow-up communications. Proactively follow up with customers to ensure satisfaction, address concerns, and provide continued account support. Collaborate with team members to deliver a positive customer experience while contributing to overall client growth and retention. Develop professional skills in customer service, account management, communication, and relationship building through hands-on training. Preferred Skills for the Entry Level Account Representative Strong interpersonal and customer service skills. Excellent verbal communication with the ability to explain products and services clearly. Organized and detail-oriented when managing customer accounts and documentation. A positive, solution-oriented mindset with the ability to resolve customer concerns professionally. Comfortable working face-to-face with customers in a fast-paced environment. Eagerness to learn, grow professionally, and contribute to a collaborative team environment.

Pay:

$60,000.00 - $65,000.00 per year

Work Location:

In person