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Account Manager / Representative
Nutley, NJ
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Confidential

Verizon Account Manager

Job Description

Customers often have questions about their services, account information, or available options. We're hiring a Verizon Account Manager to help customers with those needs and provide support throughout the enrollment process. As a Verizon Account Manager, you'll work directly with customers in a face-to-face setting. You'll answer questions, assist with account updates, and help customers understand the Verizon services available to them. Some days may focus on account changes, while others may involve helping new customers get started. The Verizon Account Manager role is a good fit for someone who enjoys working with people, stays organized, and communicates clearly. Key Responsibilities of a Verizon Account Manager Meet with customers in person and assist with account-related questions and requests. Help customers with enrollments, account updates, and service changes. Maintain accurate customer information and support daily customer support activities. Explain available Verizon services and options in a clear and straightforward way. Work with team members to make sure customers receive accurate information and timely Account Support. Qualifications of a Verizon Account Manager High School Diploma or GED preferred but not required. Comfortable speaking with customers in a face-to-face environment. Strong communication and listening skills. Organized and detail-oriented when handling customer information and Account Support tasks. Reliable, self-motivated, and able to manage responsibilities throughout the day. As a Verizon Account Manager, you'll learn how customer accounts are handled while working directly with customers each day. Training is provided, and previous experience is not required. Experience in retail, customer service, hospitality, administration, or other customer-facing roles can be helpful, but we'll provide training for the right person. Many successful Verizon Account Managers come from backgrounds where communication, organization, and helping people were part of their day-to-day responsibilities. If you're looking for a customer-facing role where you'll spend your day helping people, answering questions, and providing Account Support, we'd like to hear from you.
Pay:
$50,000.00 - $60,000.00 per year
Work Location:
In person
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