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Account Manager / Representative
Leander, TX
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Pack N' Go Movers LLC

Account Manager - Inside Sales & Strategic Accounts

Job Description

Account Manager -
Inside Sales & Strategic Accounts Company:
Pack N' Go Movers LLC Location:
Leander /
Greater Austin, TX Job Type:
Full-Time Starting Pay:
$20.00 per hour
Growth Opportunities:
Performance-based incentives, bonuses, and advancement opportunities as the company grows. About Pack N' Go Movers Pack N' Go Movers is a rapidly growing, Texas-based turnkey logistics company specializing in residential and commercial moving, senior living relocations, student housing move-ins, and furniture, fixtures, and equipment (FF&E) receiving, delivery, and installation. We work with individual customers, property management companies, student housing developers, and commercial partners across multiple markets. We're building a high-performing team of individuals who take ownership, follow through on commitments, and want to grow with the company. About the Position We're hiring a motivated, organized, and results-driven Account Manager to help grow our existing relationships, develop new business opportunities, and support daily inside sales operations. This is a hybrid Account Management and Inside Sales position. The ideal candidate is comfortable making outbound calls, responding to inbound inquiries, preparing estimates, following up with prospects, closing sales, and building long-term business relationships. As a growing company operating under the Entrepreneurial Operating System (EOS/Traction), team members may fulfill multiple assigned responsibilities and accountability seats based on business needs. Candidates must be willing and able to perform Inside Sales duties in addition to Account Management responsibilities as well as any and all assigned duties from upper management. Key Responsibilities Account Management & Business Development Build and maintain strong relationships with existing clients, property managers, developers, and strategic partners. Identify opportunities to increase revenue through repeat business, additional services, account expansion, and referrals. Conduct regular account check-ins, follow-ups, and relationship-building activities. Prospect and develop new business opportunities through phone calls, emails, networking, and strategic outreach. Maintain accurate records of account activity, opportunities, commitments, and follow-up schedules. Support client retention, renewals, and long-term account development. Coordinate with Operations to ensure commitments are fulfilled and customer expectations are met. Inside Sales & Customer Service Answer inbound calls, emails, texts, and online quote requests. Qualify leads and prepare accurate moving and logistics estimates. Conduct consistent outbound follow-up with prospective customers. Convert qualified leads into booked jobs. Explain pricing, service options, and company value propositions. Maintain accurate customer information and sales activity in SmartMoving CRM. Complete required booking documentation and Sales-to-Operations handoffs. Assist with customer concerns, scheduling communications, and other assigned sales responsibilities. EOS / Traction Accountability Adhere to the company's EOS Accountability Chart and responsibilities associated with assigned seats. Maintain and report assigned weekly Scorecard metrics and KPIs. Meet established activity, conversion, revenue, and account-management performance expectations. Attend required weekly meetings, including applicable EOS Level 10 Meetings, sales meetings, and one-on-ones. Complete assigned quarterly Rocks, weekly To-Dos, and action items within established deadlines. Identify challenges, communicate concerns, and participate in the company's Issues Solving Track (IDS) process. Maintain complete, accurate, and timely CRM documentation. Perform additional reasonable work-related duties and responsibilities assigned by management in accordance with the company's Accountability Chart, operational needs, and established Scorecard expectations. Performance & Accountability We believe in clearly defined expectations and measurable results. Employee performance will be evaluated through a weekly Scorecard that may include: Sales activity and outbound prospecting. Lead response times and follow-up completion. Estimates prepared and sales conversion rates. Revenue generated and booked jobs. New account opportunities and existing account growth. CRM accuracy and documentation. Customer experience and retention. Completion of assigned Rocks, To-Dos, and departmental responsibilities. Performance expectations and Scorecard targets will be communicated during onboarding and reviewed regularly with management. Qualifications Required Strong communication, interpersonal, and relationship-building skills. Confidence speaking with customers over the phone and in person. Willingness to perform both Inside Sales and Account Management duties. Ability to handle multiple priorities in a fast-paced environment. Excellent organizational skills and attention to detail. Comfortable using CRM systems and learning new software. Self-motivated, coachable, and accountable for results. Willingness to follow established company processes, attend required meetings, and meet performance expectations. Preferred Previous experience in sales, account management, customer service, or business development. Experience with CRM software. Experience in logistics, moving, property management, real estate, or related service industries. Experience preparing estimates, handling customer inquiries, or managing B2B relationships. Our Core Values Every member of our team is expected to demonstrate our five
Core Values:
Do It Right the First Time. Do the Right Thing When No One Is Looking. Sell Solutions, Not False Promises. Teamwork Makes the Dream Work. Leaders, Not Dictators. We hire for attitude, accountability, work ethic, and alignment with our Core Values. Growth Opportunities As Pack N' Go continues expanding its turnkey logistics operations, this position offers opportunities for increased responsibility, performance incentives, and advancement into senior account management or sales leadership roles. We're looking for someone who wants to build a career, take ownership of their results, and grow alongside the company. How to Apply If you're outgoing, organized, competitive, and motivated by helping customers while growing revenue, we'd love to hear from you. Please apply with your resume and a brief explanation of your previous sales or customer relationship experience. Pack N' Go Movers LLC is an equal opportunity employer.
Pay:
From $20.00 per hour Expected hours: 40.0 per week
Work Location:
In person
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