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Account Manager / Representative
Spring, TX
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Overview We are looking for a Salon Guest Coordinator. Are you passionate about creating luxury guest experiences? Are you ready to grow with a diverse and dynamic team? This opportunity is for someone who thrives in a fast-paced environment and someone who sees themselves as more than just "front desk" but as an extension of Parlour in the Woods salon. We value forward thinking individuals and welcome someone who is eager to contribute their creativity and skill set to the team of Parlour in the Woods Duties
Serve as the primary point of contact for client inquiries and requests
Schedule appointments and maintain calendars
Memorize and incorporate each stylists specialty with clients needs
Assist with client onboarding and follow-up processes
Manage client files and documentation with accuracy and confidentiality
Answer phone calls and respond to emails in a timely manner
Coordinate with internal teams to ensure client needs are met efficiently
Utilize office management software to organize client information effectively Qualifications
Previous experience in customer support or a related field is preferred
Knowledge of hair services and technicalities is a plus
Knowledge of salon receptionist duties is a plus
Proficiency in office management tasks such as filing and data entry
Excellent phone etiquette and communication skills
Strong computer literacy, including experience with phone systems
Exceptional time management skills to handle multiple tasks effectively
A commitment to providing outstanding customer service