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Kitchen Tune-Up Burlington, VT

Customer Success & Marketing Coordinator

Pay: Not specified

Posted: 5 weeks ago

Location: South Burlington, VT (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 9/27/2026

Job Description

Position:

Customer Success & Marketing Coordinator Reports to: Operations Manager Your responsibilities as

Customer Success & Marketing Coordinator:

Primary Focus:

Deliver exceptional customer experience while supporting sales and marketing. Customer Care

Answer incoming calls and respond to customer inquiries.
Contact new leads and schedule appointments.
Qualify leads using the Kitchen Tune-Up questionnaire.
Prepare customers for their design consultation.
Maintain communication throughout the customer journey.
Update customer records in ServiceMinder.
Follow up after appointments and completed projects. Sales Support
Schedule consultations.
Prepare financing paperwork and contracts.
Follow up on outstanding proposals.
Assist with customer reviews and referrals. Marketing Support
Schedule corporate social media posts.
Publish blogs and website updates.
Upload before-and-after project photos.
Submit project photos to Corporate.
Coordinate email campaigns.
Assist with home shows and community events. Success Measures
Leads contacted within minutes/hours.
High appointment booking rate.
Positive customer communication.
Consistent online marketing activity.
Customer reviews generated.
CRM remains accurate.