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Operations & Business Development Manager Dark Horse Rentals Full-Time |

Central Valley, CA Compensation:

Based on Experience About Dark Horse Rentals Dark Horse Rentals is a growing equipment and site-services rental company serving California's Central Valley. We provide portable restrooms, hand-wash stations, luxury restroom trailers, construction restroom trailers, roll-off dumpsters, temporary fencing, crowd-control fencing, and related services. We are looking for an Operations & Business Development Manager who can take ownership of the day-to-day business side of the company while helping us continue to grow. This is not simply an office manager or administrative position. We are looking for someone who can learn our operation, make decisions, manage customers and schedules, coordinate with our field team, improve our systems, and actively pursue new business. The long-term goal is for this person to take over many of the responsibilities currently handled directly by ownership. Responsibilities The Operations & Business Development Manager will be responsible for: Answering customer calls, emails, and rental inquiries Preparing quotes and following up with prospective customers Converting inquiries and quotes into booked rentals Scheduling deliveries, pickups, services, exchanges, and equipment Coordinating daily schedules with field employees Managing customer accounts from initial inquiry through final payment Preparing invoices and monitoring billing Following up professionally on past-due accounts Resolving customer questions, concerns, and service issues Making routine pricing and discount decisions within company guidelines Maintaining accurate customer, rental, and equipment records Coordinating advertising and marketing efforts Following up with previous and existing customers Developing new contractor, commercial, event, and recurring accounts Building and maintaining relationships with key customers Identifying opportunities to cross-sell our different services Monitoring equipment availability and helping maximize utilization Making routine operational purchases within established guidelines Working closely with ownership and field management to improve efficiency Identifying opportunities to increase revenue and expand the company Business Development Growth is an important part of this position. We want someone who will do more than wait for customers to contact us. The right candidate will actively look for opportunities to grow existing accounts, reconnect with previous customers, follow up on open quotes, pursue new commercial relationships, and keep our rental equipment working and generating revenue. You should be comfortable picking up the phone, building relationships, following up with customers, and asking for the business. What We're Looking For The ideal candidate is organized, dependable, professional, and capable of working independently. We are especially interested in someone who: Has strong customer-service and communication skills Is highly organized and able to manage multiple priorities Is comfortable making decisions and solving problems Takes ownership rather than waiting to be told what to do Has a sales and business-development mindset Is comfortable with computers, email, scheduling, invoicing, and business software Can communicate effectively with both customers and field employees Understands the importance of following up with leads and customers Can remain professional when dealing with difficult situations or collections Is interested in helping build a company rather than simply filling a position Experience in equipment rental, construction, portable sanitation, waste services, logistics, dispatch, sales, property services, or another service-based business is preferred but not required for the right candidate. Position & Compensation This is a full-time position with compensation based on experience. The position is intended to grow as the company grows. As the successful candidate demonstrates the ability to independently manage operations and contribute to company growth, there will be opportunities for increased responsibility and performance-based compensation. Why This Position Is Different This is an opportunity to become a key part of a growing small business. You will work directly with ownership and have meaningful input into how the company operates and grows. As you learn the business and demonstrate your abilities, you will be trusted with increasing authority over pricing, scheduling, customer relationships, marketing, business development, and day-to-day decisions. We are looking for someone who wants to take ownership, build systems, develop customers, solve problems, and grow with Dark Horse Rentals.

Job Type:

Full-time Pay:

Based on experience

Website:

DarkHorseRentals.com

Pay:

$25.00 - $30.00 per hour Expected hours: 40.0 per week

Work Location:

In person