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Director of Membership Experience - Hotel del Coronado Hilton - 4.0 Coronado, CA Job Details Full-time $125,000 - $135,000 a year 20 hours ago Qualifications Hospitality Financial forecasting Business development management Hospitality business promotion Strategic goal setting Strategic management Resource allocation (project management tasks) Client onboarding Sales collateral development Customer retention strategy Business intelligence Employee engagement strategy Marketing company internal data Pricing analysis experience within hospitality industry Talent acquisition Performance Reporting Digital brand management Managing hospitality teams Performance management Lead Conversion Databases Team development Project marketing collateral management Business intelligence tools Professional development support Data management Sales growth strategy Sales budget management New customer acquisition Initial Contact (sales skills) Full Job Description Exceptional Hospitality Starts with You Picture yourself brightening someone's day. When you join our Hotel's team, that's exactly what you'll do every time you come to work! As a Director of Membership Experience , you're not just driving growth and retention of club memberships - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Here's what you'll do during a typical day: Drive membership growth: Lead the development and execution of strategic sales and marketing plans to attract and convert new club members Oversee financial performance: Manage the membership sales budget and ensure financial goals are met through effective forecasting, reporting, and resource allocation Develop long-term strategy: Create and implement strategic plans to maximize member acquisition and retention in alignment with club goals Manage the full sales process: Respond to inquiries, nurture leads, and guide prospective members through the application and onboarding process Lead marketing and brand presence: Oversee the creation of sales collateral, prospecting events, and the club's digital presence in partnership with resort marketing Leverage data to inform decisions: Maintain and analyze membership databases, demographic trends, and business intelligence to refine targeting, pricing, and growth strategies Cultivate a high-performing team: Recruit new talent while driving team growth and engagement through performance management, professional development, and recognition programs What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact. Join an Award-Winning Workplace Culture At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel. Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.