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Business Development / Sales Manager
Providence, RI
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Area Group Sales Mgr Renaissance Providence - 4.0 Providence, RI Job Details 11 hours ago Benefits Paid holidays Disability insurance Dental insurance Flexible spending account Paid time off Vision insurance 401(k) matching Qualifications Customer communication Sales analytics & reporting tools Team leadership Managing hospitality teams Sales experience within hospitality industry Hospitality industry experience Marketing analytics Sales leadership Analytics Full Job Description
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Representative of the Company - As the representative of the Company and hotel, professionally approach and communicate with current and prospective customers. Knowledgeable on market, positioning of hotel, amenities and brand. Understand booking patterns, trends, high demand times, and events in the market. Convey a strong belief in the hotel and confidently discuss hotel features, services and advantages. Research, Identification & Sales Development - Research and understand demand generators, new business sources, the internet as a prospecting tool, community involvement and networking. Research competing hotels and identify sales strategies. Understand and use industry reports like Star Reports, etc. Develop effective sales strategies to counter the competition. Develop valuable business relationships that result in additional sales and new customers. Research each customer's business, hospitality needs, identify who to talk to and how to get sales closed. Monitor customer preferences to determine focus of sales efforts. Research and identify new business opportunities for the hotel including reaching out to event planners and staying abreast of local events. Represent the Company at trade association meetings to promote hotel. Proactive and Creative Sales - Exercise creativity, discretion and independent judgment in determining how to assemble an event to suit each customer's taste. Give full attention to what customers are saying, taking time to understand the points being made and asking questions as appropriate. Conduct site visits and prepare original, creative proposals tailored to address the needs of and to impress the customer. Develop solutions to any cost concerns and resolve any challenges or problems. Aggressively pursue all appropriate opportunities for customer solicitation and relationship building. Aggressively engage in creative networking, uncovering and cold calling prospective clients to generate activity for future business. Negotiate and Close Sales - Influence and convince customers to select the hotel for their hospitality needs. Negotiate terms and reconcile differences. Develop contingency plans and act promptly and effectively when closing problems arise. Recognize customers for loyalty and/or accept feedback. Identify and secure business to fit the yield strategy. Sell to fill need dates. Sell and upsell hotel services to meet/exceed sales and financial objectives. Capture all profitable business. Attain/exceed sales goals and profitability. Directly responsible for achieving production numbers established by booking goals and outside sales activities. Communicate sales activities with peers and superiors. Account Management - Develop and maintain constructive and cooperative working relationships with customers and others in the course of their event planning. After securing business, deliver a high level of customer service with key decision makers, solve customer problems, meet commitments, seek customer input and anticipate customer needs. As appropriate, meet the customer at the event, ensure proper event set-up and customer satisfaction. Take initiative to solve any problems by liaison with other hotel managers. Administration - Responsible for compilation of required sales reports and reporting process. Maintain accurate and up-to-date records of all sales and transactions. Complete all required and requested reporting in a timely and accurate manner. Provide management with accurate information and comply with corporate policies and procedures as well as government laws and regulations. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
Relationship Building:
Cultivate strong relationships with key clients, industry partners, and stakeholders. Attend industry events, conferences, and trade shows to network and stay updated on industry trends. Qualifications Bachelor's degree in hospitality management, Business, Marketing, or a related field. Proven experience in hotel sales and marketing, with a track record of achieving revenue goals. Strong leadership and team management skills. Excellent communication, negotiation, and presentation abilities. Proficiency in using hotel management systems, sales software and marketing analytics tools. In-depth knowledge of the local and regional hospitality market. The Sales Manager plays a pivotal role in driving a hotel's revenue growth and brand recognition. This role demands a dynamic blend of strategic thinking, interpersonal skills, and industry expertise to succeed in a competitive hospitality landscape.
Working Conditions & Physical Effort:
Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.
Benefits:
Full benefits package for full-time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Flexible Spending Accounts 401(k) Retirement Plan with Company Match Paid Time Off, Vacation and Holidays
AMAZING HOTEL DISCOUNTS
to any property in the TPG portfolio and
MUCH MORE!
Experience Required 1 - 2 years: Previous Hotel Sales Management experience is required,
Marriott and Hilton Branda Behaviors Required Thought Provoking:
Capable of making others think deeply on a subject
Leader:
Inspires teammates to follow them
Loyal:
Shows firm and constant support to a cause
Team Player:
Works well as a member of a group
Innovative:
Consistently introduces new ideas and demonstrates original thinking
Functional Expert:
Considered a thought leader on a subject
Enthusiastic:
Shows intense and eager enjoyment and interest
Detail Oriented:
Capable of carrying out a given task with all details necessary to get the task done well
Motivations Required Work-Life Balance:
Inspired to perform well by having ample time to pursue work and interests outside of work
Self-Starter:
Inspired to perform without outside help
Job Security:
Inspired to perform well by the knowledge that your job is safe
Financial:
Inspired to perform well by monetary reimbursement
Peer Recognition:
Inspired to perform well by the praise of coworkers
Growth Opportunities:
Inspired to perform well by the chance to take on more responsibility
Goal Completion:
Inspired to perform well by the completion of tasks
Flexibility:
Inspired to perform well when granted the ability to set your own schedule and goals
Entrepreneurial Spirit:
Inspired to perform well by an ability to drive new ventures within the business Ability to Make an
Impact:
Inspired to perform well by the ability to contribute to the success of a project or the organization Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.