Find & Apply For Membership Sales Representative Jobs in Newton, Iowa

NEWTON YMCA JOB DESCRIPTION

Job Title:

Welcome Center Staff FLSA Status:

Non Exempt Status:

Part-Time Department:

Membership Reports to: Director of Operations

POSITION SUMMARY

Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the building. Operating within the policies, procedures, and practices of the Newton YMCA, this position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility.

VISION:

We enhance lives by intentionally offering a welcoming and inviting experience, building genuine relationships and serving to exceed members', guests', staff and the surrounding community's expectations. Strengthening our community is our cause.

ESSENTIAL FUNCTIONS

1. Promotes a positive, professional, and welcoming atmosphere by providing excellent service to members, guests, and program participants, both by phone and in-person. 2. Exemplifies the YMCA's mission and core values of caring, honesty, respect and responsibility. 3. Enthusiastically greets members and guests. 4. Conducts tours responsive to the needs of prospective members; sells memberships. 5. Builds relationships with members; helps members connect with one another and the YMCA. 6. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues. 7. Applies all YMCA policies and procedures. 8. Demonstrate professional conduct and image at all times. 9. Serves as a healthy lifestyle role model for members and staff. 10. Maintains facility appearance and ensure safety measures are in place. 11. Performs other duties as assigned by supervisor or designated staff.

YMCA COMPETENCIES

(Leader):

Mission Advancement:

Demonstrates in word and action the Y's core values of caring, honesty, respect, and responsibility and a commitment to the Y's mission, in all matters at all times. Shows a genuine concern for the needs, feelings, and well-being of others, even under stress. Acts with integrity and credibility in all situations.

Collaboration:

Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person's point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness:

Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and

Personal Growth:

Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

REQUIREMENTS AND QUALIFICATIONS

1. At least 18 years of age. 2. High School diploma or equivalent. 3. Communicate the Y-Voice; demonstrating determination, genuine concern, a welcoming attitude, hopefulness and a nurturing spirit. 4. Excellent interpersonal and problem-solving skills. 5. Work with minimal supervision, taking initiative to assist others. 6. Previous experience with diverse populations. Ability to develop positive, authentic relationships with people from different backgrounds. 7. Understands the YMCA is a public accommodation committed to inclusion and compliance with the Americans with Disabilities Act (ADA). 8. Ability to relate effectively to diverse groups of people from all social and economic segments of the community. 9. Previous customer service, or related experience. 10. Basic knowledge of computers and Microsoft Office.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; talk and hear. The employee is occasionally required to sit, stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to focus.

EFFECT ON END RESULT

The Y will be recognized by the community as providing consistently excellent service to all who walk through our doors or contact us on the phone. The Y will effectively connect and build relationship with its members and the community, increasing member enrollment and retention, and ultimately increasing the number of people positively impacted by the Y.

The Y:

We're for youth development, healthy living, and social responsibility.

Job Type:

Part-time Pay:

$11.50 - $14.00 per hour Expected hours: No more than 30.0 per week

Benefits:

Employee discount

Work Location:

In person