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Effectively communicating the mission, vision and values of the YMCA.Responsible for following directions, being flexible and exhibiting friendly demeanor while working with people of all ages and backgrounds.
Maintaining a safe and clean facility at all times.
Providing excellent customer service through the following: Exceeding the expectations of the members through fast and knowledgeable serviceGreeting and becoming familiar with program participants and members by nameHandling all questions and concerns in a courteous, professional mannerGathering feedback from members and share with supervisor to help improve serviceHaving a comprehensive knowledge of programs and facilitiesBeing prepared at all times to greet and help members Responsible for making membership retention a priority by; Selling the YMCA's value, not just its facilitiesEnforcing policies and procedures of the association to ensure a safe and professional environment Responsible for being observant and mindful of the impact the YMCA has on its members and the community.
Having a comprehensive knowledge of the following YMCA systems: Financial procedures: money handling, registrations and sales to ensure accuracyOpening and closing procedures: perform as neededEmergency procedures: being certified and prepared to implement in case of an emergency Constantly striving to improve the current services provided by: Attending mandatory staff meetings and city wide customer service, sales and program trainingsProviding feedback and suggestions to improve services and/or systems Performing custodial duties as needed without being prompted.
Supporting Strong Community Campaign efforts.
Refraining from make negative comments on social networking sites.
All other duties as assigned.
Now viewing: Member Service Associate I McPherson
GW
Greater Wichita YMCA
Member Service Associate I McPherson
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Job Description
JOB RESPONSIBILITIES
Providing excellent service by having a great knowledge of YMCA programs, services and systems.Effectively communicating the mission, vision and values of the YMCA.Responsible for following directions, being flexible and exhibiting friendly demeanor while working with people of all ages and backgrounds.
Maintaining a safe and clean facility at all times.
Providing excellent customer service through the following: Exceeding the expectations of the members through fast and knowledgeable serviceGreeting and becoming familiar with program participants and members by nameHandling all questions and concerns in a courteous, professional mannerGathering feedback from members and share with supervisor to help improve serviceHaving a comprehensive knowledge of programs and facilitiesBeing prepared at all times to greet and help members Responsible for making membership retention a priority by; Selling the YMCA's value, not just its facilitiesEnforcing policies and procedures of the association to ensure a safe and professional environment Responsible for being observant and mindful of the impact the YMCA has on its members and the community.
Having a comprehensive knowledge of the following YMCA systems: Financial procedures: money handling, registrations and sales to ensure accuracyOpening and closing procedures: perform as neededEmergency procedures: being certified and prepared to implement in case of an emergency Constantly striving to improve the current services provided by: Attending mandatory staff meetings and city wide customer service, sales and program trainingsProviding feedback and suggestions to improve services and/or systems Performing custodial duties as needed without being prompted.
Supporting Strong Community Campaign efforts.
Refraining from make negative comments on social networking sites.
All other duties as assigned.
EFFECT ON END RESULT
Ensuring a positive, safe and enjoyable environment for all YMCA's members and staff; taking ownership of members needs and concerns, supporting overall value of association, and being part of a well-managed team that is engaged in building and fostering positive relationships.Benefits
- Dental Insurance