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Membership Sales Representative
Stoneham, MA

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Boys & Girls Club of Metro North

Teen Center/ Front Desk Staff

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Job Description

Job Title :
Teen Center/ Front Desk Staff Location :
Saugus, MA Department:
Teen Center Staff Position Type :
Part-time, non-exempt
Reports To :
Saugus Front Desk Coordinator About Boys & Girls Club of Saugus Youth & Teen Center :
The Boys & Girls Club of Saugus Youth & Teen Center is a dynamic center committed to providing a safe and enriching environment for the youth of Saugus. Our mission is to empower young individuals through diverse programs and experiences that foster personal growth, skill development, and community engagement. Job description Front Desk Staff Are you someone who is passionate about working with children? Are you also an organized professional who enjoys delivering stellar customer service? If so, then the Boys & Girls Clubs of Metro North are interested in hearing from YOU! The Teen Front Desk staff member is responsible for the operation of our Front Desk during Club hours (1:45p-6:00p, M-F ). In addition, the position also provides supervision and promotes engagement of Club members, and ensures a safe and supportive environment for Club members by promoting positive relationships. Key Responsibilities Greet all visitors, guests and volunteers by using the script "Good (morning, afternoon or evening) welcome to the Boys & Girls Club. How can we help you today?" and guide them to the appropriate area in the building. Answer the Club phone by using the script "Thank you for calling The Club at Saugus, this is _____________________ how may I help you? ' Ability to effectively use and work in the member tracking system. Collect and record all program and membership fees. Responsible for checking on-line registration and migrating into member tracking systems. Handle guest requests and concerns promptly and with courtesy. Maintain an orderly and clean area. Follow written opening and closing procedures. Participate in scheduled staff meetings and training. Log in each member as they enter the Club and greet them by name. Log out all members as they leave the Club. Implement and enforce all Club rules and policies with the members. Maintain an orderly and clean membership area. Members are not allowed behind the membership desk Enter all new membership applications into the Membership Tracking System. Model and encourage positive and constructive behavior to all members. Other tasks & projects as assigned.
KNOWLEDGE/SKILLS REQUIRED
High School Diploma or GED. Ability to work scheduled hours. 1-2 years of experience working with youth in grades 5th - 12th Ability to effectively operate a computer and programs used by the Club such as Rec desk (training will be provided) and Google Suite. Strong verbal and written communications skills, including a confident phone manner. Ability to motivate youth and manage behavior. Must maintain a current CPR/First Aid Certification Ability to maintain a safe and healthy environment for children Must be calm under pressure, creative, adaptable, able to problem solve and be a positive contributor to our team, including co-workers, parents, and youth.
Job Type:
Part-time Pay:
$15.00 - $18.00 per hour
Work Location:
In person Organization-wide responsibilities: Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by the Boys & Girls Club; follows safe practices required for the position; complies with appropriate BGC policies and procedures; fulfills any training required by BGC, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate BGC staff.
Physical requirements:
Ability to stand or walk for multiple hours a day. Ability to lift or carry up to 50 lbs. Comfortable working in high-energy, sometimes noisy environments. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work environment:
Mostly indoors but some potential outdoor activities In-person, after-school program at rotating EEC locations in Stoneham (4) for half day or staff coverage Primarily weekday shifts, with occasional weekends for events or programs. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Boys & Girls Clubs of Metro North is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including pregnancy, sexual orientation and gender identity, national origin, age, marital status, disability, genetic information, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Job Type:
Part-time Pay:
$16.00 - $18.00 per hour
Benefits:
401(k) 401(k) matching Employee assistance program Employee discount Referral program Application Question(s): Are you available to work from 2:15pm - 5:15pm Monday through Friday? Ability to
Commute:
Stoneham, MA 02180 (Required)
Work Location:
In person

Benefits

  • Health and Wellness Programs
  • 401(k) Plans
  • Dental Insurance
  • Discounts/Reimbursements