Find & Apply For Membership Sales Representative Jobs in Frederick, Maryland

Salary:

$19.77 - 32.99 per hour

Reference:

JOB-1024 A

Membership Services Associate (Onsite/Offsite) is responsible for assisting members with enrollment, account management, membership renewals, and general inquiries. The role focuses on maintaining positive member relationships, providing accurate information about membership benefits, and ensuring a high level of customer satisfaction. Depending on the organization, the position may be performed onsite or remotely. Key Responsibilities Assist new members with registration, enrollment, and account setup. Respond to membership inquiries by phone, email, live chat, or in person. Explain membership plans, benefits, policies, fees, and renewal procedures. Process membership applications, renewals, cancellations, and account updates. Maintain accurate member records and update information in company databases. Resolve membership-related concerns and escalate complex issues when necessary. Follow up with members regarding renewals, payments, and account status. Provide information about programs, events, services, and membership opportunities. Support member engagement, retention, and satisfaction initiatives. Prepare reports and maintain confidential membership documentation. Collaborate with other departments to ensure members receive timely assistance. Qualifications and Requirements High school diploma or equivalent preferred. Strong verbal and written communication skills. Excellent customer service and interpersonal abilities. Basic computer skills and familiarity with databases or customer relationship management (CRM) systems. Good organizational and problem-solving skills. Ability to manage multiple inquiries and prioritize tasks. Professional attitude, patience, and attention to detail. Previous customer service, membership support, or administrative experience is an advantage but may not be required.