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What you will do:

Learn about individual sales goals. Assist with credit union products and services. Identify potential referral opportunities under supervision. Maintain a positive attitude, provide good service and follow up to members and co-workers with guidance. Respond to basic member communications and inquiries in a timely manner, with supervisor support when needed. Learn techniques for handling difficult member situations and resolving basic member concerns. Shadow and assist with opening new accounts for members. Observe IRA account processes and transactions. Learn to demonstrate Online Banking and Bill Payer features to members. Assist with Debit cards, payroll direct deposit, and disbursement requests under supervision. Support the loan application process by gathering documentation and learning about loan requirements. Observe the loan approval process and documentation procedures. Learn to use the Customer Relationship Management system for basic documentation and follow-up activities. Develop basic knowledge of business services, accounts, and transactions. Observe the process of establishing business account relationships. Develop decision-making skills by observing and participating in guided membership interactions. What you will bring to the table: College junior or equivalent Professional Presence

a polished appearance and composed demeanor that builds member confidence Member Focused Approach
Exceptional listening skills and genuine empathy to understand and address concerns. Problem-Solving Skills
Ability to solve problems in a timely manner and diffuse difficult member interactions. Financial Knowledge
Comprehensive understanding of business services, accounts, and transactions. Results Orientation
Track record of goal achievement Technical Proficiency
Knowledge of current technology, with the ability to easily navigate multiple software applications.

What you will gain:

Hands-on experience through a meaningful summer project and present your work to organizational leadership at the conclusion of the internship Networking opportunities with professionals and other interns Job shadowing experience outside of your department College credit eligibility Hands-on industry training Mentorship from experienced team members Volunteering Opportunities What you didn't know about the team: At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie. We are committed to Equal Employment Opportunity. 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Find & Apply For Membership Sales Representative Jobs in Muskegon, Michigan

Member Service Representative Intern