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Member Services Representative

POSITION SUMMARY

Deliver excellent, welcoming service to all members, guests, and program participants, respond to member and guest needs with professionalism, promote memberships and program, and maintain cleanliness and organization of the lobby area. Perform other duties as assigned.

ESSENTIAL FUNCTIONS

Provide excellent customer service to members, guests, and program participants in the branch and on the phone, contributing to member retention and a sense of belonging. Uphold a professional attitude and appearance while at the facility. Provide guided tours, sell memberships, update member accounts, and register for programs, all with a high level of detail and accuracy, Build relationships with members; help members connect with one another and to the YMCA. Handle and resolve membership concerns and inform supervisor of unusual situations or unresolved issues. Inquire further into conversations for details related to a situation. Monitor the facility and light cleaning as needed; to include but not limited to, empty trash cans, refill wipes, clean Welcome Center area, etc. Check member visits to Daxko to ensure memberships are still valid. Attend all staff meetings and certifications/ training as directed, Audit membership files during shift. Maintain a clean working environment, free of clutter. Other job duties as assigned.

QUALIFICATIONS

Minimum age of 18 Previous customer service, sales or administrative experience preferred. Knowledge of computers and point-of-sale systems. Excellent interpersonal and problem-solving skills. Friendly and outgoing personality. Work effectively with people of different backgrounds, abilities, opinions, and perceptions. First Aid, CPR PRO and AED within 90 days of hire.

PHYSICAL DEMANDS

1. Adequate sight, speech and hearing to communicate effectively with members and guests. 2. Sufficient strength and agility to perform essential functions of position including the ability to lift 10-15 pounds. 3. Ability to perform essential functions which may involve, but not limited to the following activities: standing for extended periods; sitting; walking; typing; talking; reaching overhead; and kneeling. A flexible schedule including evenings and weekends is required.