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Sales
Merchandiser
Oak Park, IL

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Geppetto's Toy Box, Inc.

Retail Customer Service/Merchandising Lead

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Job Description

Specialty toy retailer in Oak Park, IL is looking for an organized, creative, affable candidate to join our Customer Service Team. All members of the Team are expected to demonstrate the highest level of integrity, a strong work ethic, team-player mentality, while being an innovative problem solver. Our Team environment demands all personnel be reliable, responsible, flexible, open-minded, curious and respectful.
Responsibilities include:
Working with customers to find the best solutions to their needs; utilize values of play and child development in all customer interactions. . Wrapping of products to create a neat, tidy and beautiful presentation for the customer. Checking in product, pricing product, storing and/or merchandising product in sensible, creative ways. Merchandising product and developing window displays; creating innovative and interesting displays of product in response to changing sales and inventory needs. Maintain a high level of cleanliness and organization throughout all areas of the store. Regular stocking of product on the sales floor. Monitoring web site sales, preparing sales transaction and shipment of products. Personal characteristics required to be on our Team include: Charismatic
  • be actively engaged, demonstrating enthusiasm and interest for daily tasks and customer responsiveness; genuine in all aspects of work; playful and kind disposition. Self-motivated
  • a willingness to work hard, a sense of pride for assignments; observant and takes action as needs arise; hunger to be knowledgeable and wise in job functions, product knowledge and areas of child development (to support our goal to skillfully support parents, and our mission to be a resource to the Community in which we operate). Creative
  • thinks "out of the box" to find solutions; embraces their own sense of creativity and applies such skills to visually merchandising product and problem solving. Thorough
  • meticulously and purposefully addresses each task; focused in work, maintains organization and order to maximize Team effectiveness; articulate in all forms of communication. Responsible
  • accountable, confidently owning projects and tasks; sees all projects and responsibilities through to completion, seeks clarification when needed; demonstrates a desire for mastery.
Skills and abilities required:
Customer service experience in retail or other related sales/relationship field; leadership training a huge plus. Strong interpersonal skills; builds and develops relationships with customers and Team Members. Solid spatial reasoning skills; creative vision to construct effective window displays that are in line with current sales cycles and ongoing merchandising needs. Artistic abilities and merchandising experience and/or training is a must. Weekend availability; our heaviest traffic period, and coverage need, is on the weekends; the ability to work during this time is mandatory. (Vacation time longer than one day is not granted between Thanksgiving and Christmas Day.) Capacity to prioritize and manage multiple tasks while maintaining a high level of customer service. Type and operate a computerized sales terminal while handling product; familiarity with retail POS systems a plus. Ability to navigate a dynamic retail environment with focus and calm. (Holiday seasons demand constant movement and require the ability to ebb and flow with increased customer traffic.) Mindfully gift wrap presents, pack boxes and prepare items for shipping. Ability to stand and walk during entire shift, as well as navigate multiple stairs all day long. Strong math skills and attention to detail. Lifting up to 40 lbs without assistance, including boxes and product, up and down stairs or across the store space. Bending, rotating and reaching conducive to a retail environment including climbing and navigating work on ladders as well as handling receiving, pricing and movement of store merchandise, fixtures, and cartons of product.
Education required:
Minimum High School Diploma or equivalent required. Benefits include (after a probationary period): vacation time, personal/sick time plus employee discounts.
[ Please note:
Geppetto's Toy Box does not, and Team Members shall not, discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. We are committed to providing an inclusive and welcoming environment for all members of our staff, our customers, and vendor partners. ]
PLEASE NOTE
If you choose to apply for this position, please include answers to the following in your cover letter: 1. What attracted you to this position and which of the personal characteristics most applies to you? 2. How do you feel that you could best contribute? 3. What was your favorite thing to play with as a child and why? 4. What are your perceptions of a career in retail and what it takes to be successful in a retail job?
Work Remotely No Pay:
$17.00
  • $20.
00 per hour
Benefits:
Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • Sick Leave
  • Health Insurance
  • Dental Insurance