SUMMARY OF DUTIES
The District Support Lead is a full-time field role responsible for supporting small-format store sales, merchandising, inventory management, and in-store execution. The position assists Account Managers by building displays, completing resets, entering orders, maintaining product rotation and merchandising standards, and supporting promotions. This role also provides coverage during Account Manager absences and helps train and coach merchandising staff when needed. Additional duties include maintaining customer relationships, resolving store issues, completing paperwork, handling limited collections, and ensuring proper use and care of the company vehicle and phone within the Santa Fe-Chama territory Since this role will involve driving a company vehicle, you must be twenty-two years old to comply with insurance guidelines.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Manages customer inventory by entering orders into handhelds.
- Maintains merchandising standards while rotating products to assure freshness.
- Ensures an elevated level of communication, friendly and professional customer service between Merchandiser Supervisors, Account Managers, store managers and store personnel.
- Restock displays, sections, racks, coolers, and shelves.
- Transport, replace and maintain Point of Sale advertising as appropriate for account.
- Assists with deliveries/display building as needed.
- Merchandises products according to merchandising standards.
- Trains & Coaches, when necessary, FT & PT Merchandisers.
- Provides coverage for Account Manager during vacations and sick leave.
- Sell-in Sales Initiatives, displays & promotions.
- Maintain Rotation/Damage to budgeted levels.
- Maintains communication with sales reps and drivers regarding accounts.
- Cleans spills and damaged products and maintains equipment cleanliness at customer location.
- Keeps informed of new products, services, and other general information of interest to customers.
- Knowledge of PICOS, Market Street Challenge, and RED. If necessary, training is available.
- Responds to customer issues and follows up as necessary.
- Completes all required paperwork correctly.
- Collects money due on an account when required.
- Responsible for all pre-trip inspections of company vehicle.
- Must keep company vehicle clean.
- Must be reachable at all times via company-issued cell phone
- Performs other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
Requires ability to communicate with customers and co-workers. Requires a valid driver's license and satisfactory completion of a Motor Vehicle Check. Ability to use a manual pallet jack and 2- and 4-wheel carts in order to push/pull up to 2,200 pounds. Must be able to work a flexible schedule, including weekends and holidays. Must be able to work independently without close supervision.
WORKING ENVIRONMENT
Works in a retail store environment majority of the time. Occasionally exposed to outside weather conditions when going in and out of stores and on the road. Occasionally exposed to extreme cold when handling product in customer coolers.
Job Type:
Full-time Pay:
From $21.50 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Paid time off Vision insurance Application Question(s): We perform background checks on every applicant. Are you willing to consent to a background check? Per Insurance requirements/guidelines, candidates must be 22 years old. Can you meet that requirement?
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 1 year (Preferred)
Merchandising:
1 year (Required)
Language:
English (Required)
License/Certification:
Driver's License (Required)
Work Location:
On the road