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Position Title:

Spare Parts Coordinator, NCC Automated Systems\n

Location:

Souderton, PennsylvaniaReports to:

Director of Aftermarket Header:

\nWe're looking for people like us.

People who love to innovate.

People who thrive on challenge.

People who love to create and own.\nSound like you?

Take your place among the best in the business and grow your career with NCC, an ATS Company. Join an environment where a passion for innovation combines with an uncompromised commitment to quality.

About ATS NCC:

\nNCC Automated Systems is a Full-Service Automation Systems Integrator with over 30 years of experience. Since 1986, NCC has successfully helped food processing, consumer packaged goods, and OEM machine builders streamline and optimize their production with system knowledge and industry expertise in sanitary conveying equipment. NCC proudly manufactures in the U.S., while integrating some of the world's best automation equipment solutions, along with in-house mechanical and electrical design and manufacturing.\nNCC merged with ATS Automation in September 2021. ATS is an industry-leading automation solutions provider supporting many of the world's most successful companies. With a global presence and strong foundation in innovation, ATS continues to lead in delivering automation solutions that drive productivity and growth.

MAJOR DUTIES

\nAs a proactive member of the NCC Aftermarket Team, the Senior Spare Parts Coordinator is responsible for supporting all spare parts activities across NCC's customer base and business units. This role acts as a key liaison between customers, internal teams, and vendors to ensure timely, accurate, and efficient spare parts quoting, order processing, and fulfillment.\nThis position plays a critical role as the \"Voice of the Customer,\" ensuring responsiveness, accuracy, and strong relationship management while supporting revenue growth and operational performance.

SPECIFIC RESPONSIBILITIES

\nCustomer Service & Order Management (30%) Serve as the primary point of contact for customers regarding spare parts inquiries and requests\nRespond to customer requests for quotations in a timely and accurate manner\nProcess spare parts orders and ensure proper order entry and documentation\nCoordinate with Supply Chain and internal teams to ensure on-time delivery Quoting & Sales Support (20%) Develop recommended spare parts quotations in collaboration with project teams and vendors\nProactively follow up on quotations and spare parts lists to drive conversion and revenue growth\nSupport top-line sales growth through effective customer engagement and responsiveness Operations & Coordination (20%) Provide spare parts lists to Project Execution teams as required\nResearch part information using vendor communication, historical data, and internal systems\nCollaborate with NCC Service Team on spare parts opportunities identified during site visits Reporting & Performance Management (15%) Monitor and report on departmental KPIs including On-Time Delivery (OTD), bookings, and revenue\nUtilize Daily Visual Management tools to track performance metrics\nEscalate issues and initiate problem-solving activities when KPIs fall below targets\nSupport monthly forecasting of spare parts revenue Leadership & Continuous Improvement (15%) Provide guidance, onboarding, and training to Spare Parts Coordinators\nSupport delegation of tasks and development of team capabilities\nIdentify and implement continuous improvement initiatives aligned with NCC's value drivers

Key Characteristics:

Strong customer service orientation with the ability to act as the \"Voice of the Customer\"\nExcellent communication and relationship-building skills\nHighly organized with strong attention to detail and ability to manage multiple priorities\nAnalytical mindset with problem-solving capabilities\nAbility to lead, coach, and support team members\nProactive, responsive, and results-driven

Education:

Bachelor's degree in Business, Supply Chain, Engineering, or related field preferred\nEquivalent combination of education and experience will be considered

Experience:

Minimum of 5+ years of experience in spare parts coordination, customer service, or order management\nExperience in manufacturing, automation, or industrial environment preferred\nStrong understanding of supply chain, order processing, and customer support functions\nExperience with ERP systems and spare parts management processes\nDemonstrated ability to manage customer relationships and support revenue growth\nExperience leading or mentoring team members preferred

Key Accountabilities:

Execution of all spare parts activities including quoting, order entry, and fulfillment\nProfitability of spare parts sales, including pricing and margin management\nAchievement of KPI targets such as On-Time Delivery, bookings, and revenue\nDevelopment and oversight of Spare Parts Coordinator(s)\nContinuous improvement of processes supporting customer satisfaction and operational efficiency\nJob Description\nAdditional Information","type","jobPosting","source","LC","accountId","33648946","organizationName","ATS Automation","applicationUrl","https://jobs.atsautomation.com/job/souderton-spare-parts-coordinator-pa-18964/1412529833","Souderton, 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Spare Parts Coordinator